Hyatt Place’s Ongoing Breakfast Test: Will $14 Charges Replace Free Morning Meals?
Hyatt ended free, full breakfast at Hyatt Place properties as a brand standard guarantee during the pandemic.
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The weirdest room service requests revealed, including caviar hot dogs and fresh goat’s milk
Gone are the days when guests simply ordered a club sandwich and skinny fries. Hotel guests make some rather outlandish and unusual room service requests, according to a new report.
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How To Score A Free Hotel Room Upgrade, According To Travel Experts
Staying at a nice hotel feels like such an indulgence, but even the most basic accommodations can be quite pricey. To upgrade to a larger room or one with a scenic view, for example, may be desirable but does not always fit into your travel budget…
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The Savoy’s head concierge on the changing demands of modern hotel guests
Rahim Ismail speaks exclusively to Boutique Hotelier about new trends, his favourite memories and the most unexpected request he's ever received
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Wyndham rolls out guest engagement platform
Wyndham Hotels & Resorts has released Wyndham Connect, a new guest engagement platform powered by Canary Technologies, first introduced at its 2023 Global Conference in September.
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10 things you didn’t know about the Holiday Inn brand
From Fun Facts to Pioneering Moments, Illuminating the Brand’s Ongoing Leadership in Mainstream Hospitality
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SpringHill Suites scores in soccer market with new partnerships
The all-suite hotel brand announced collaborations with US Youth Soccer and the former US Women's National Team star, Sydney Leroux.
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Have luxury travelers finally hit a price ceiling?
After years of shrugging off soaring hotel costs, affluent travelers may finally be showing some…
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A Recap of TravelBoom's 2024 Hotelier Study
TravelBoom’s 2024 Hotelier Study takes an insightful look at the current market and industry hurdles and offers solutions for overcoming these challenges. The study surveyed more than 50 hoteliers operating a variety of transient hotels, resorts…
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SevenRooms CEO Joel Montaniel Is Solving the Hospitality Industry’s Data Problem
SevenRooms CEO Joel Montaniel speaks about how his CRM company helps restaurants redefine their relationship with customers.
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IHG Hotels & Resorts Aims to Boost Guest Loyalty with Salesforce
Salesforce, an AI CRM, announced an expanded relationship with IHG Hotels & Resorts, a global hotel company with more than 6,000 hotels across 19 global brands, to drive guest loyalty through its IHG One Rewards program and unlock efficiencies…
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Virgin Hotels partners with autism group to expand services for neurodiverse travelers
Virgin Hotels is partnering with Autism Double-Checked to offer programs for neurodiverse travelers…
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All About Service: The Golden Hotel’s Tim Gerhold on the Hospitality Road Taken
Tim Gerhold, general manager, The Golden Hotel, Ascend Hotel Collection in Golden, Colorado, definitely has the often-mentioned hospitality gene. That guest-first sensibility was on full display when, mid-interview with LODGING, he didn’t hesitate…
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Hotels to Revamp Loyalty Programs in 2024
Some hotel companies plan changes to their loyalty programs in 2024, including Hyatt Hotels Corp. and Omni Hotels & Resorts, each company recently announced. Beginning Jan…
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As of Oct. 17, cardholders of the Chase Sapphire Reserve® card, Chase United MileagePlus cards and invite-only J.P…
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