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Guest data protection has become a critical responsibility for hotels as cyber attacks grow more frequent and more sophisticated.
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The hotel industry is undergoing a structural shift in its digital operations as two major regulatory frameworks take effect across European markets.
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Michael Kors (New York) recently opened its new flagship in the China World mall in Beijing…
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EHL event brought together students and executives to explore which leadership qualities must remain human as AI advances in hospitality.
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The author argues hotel technology remains frustratingly basic after 20+ years, with Wi-Fi now more critical than hot water for guest satisfaction.
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This article answers the question: What are the top 10 reasons customers will stop doing business with you or leave for another brand?
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Organizations create a "competence trap" by hiring people who perform expertise, then punishing the honest admission of not knowing that's essential for actual learning.
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The leading investors, owners, developers, hoteliers, advisers and suppliers from across South East Asia were in Singapore this month (Mar 10-11) with AHICE back in the city over two action packed days. Roderick Eime reports…
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Construction costs for a controversial 12-storey Barossa hotel dubbed “The Slug” have nearly doubled, as the wine mogul behind the plan ‘temporarily’ closes a cafe and cellar door.
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Lying on an insurance application has consequences – as one Oklahoma hotel discovered after a guest was fatally shot on its premises.
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Europe’s environment of constrained supply could present further opportunities for hospitality investors this year, according to sector experts.
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The luxury and Middle Eastern markets are two of the key opportunities for the hospitality industry in an increasingly uncertain world.
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Dr Jared Cooney Horvath, a former teacher-turned-neuroscientist, revealed that the generation born between 1997 and the early 2010s has been cognitively stunted by their over-reliance on digital technology in school…
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The UK Building Safety Act was introduced in 2022 to enhance building safety regulation in response to the Grenfell Tower fire tragedy. Although widely supported, it has resulted in higher costs and longer timescales…
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Airbnb has officially entered the hotel market, marking a significant strategic shift for a company once defined by spare rooms, local hosts and the promise of “living like a local”.
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It’s Personal Stories, the hospitality leadership podcast founded by industry veterans David Kong, Rachel Humphrey, and Lan Elliott, today announced the launch of its newly-redesigned website, making available one of the most comprehensive and…
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In the idyllic setting of the Lopesan Villa del Conde Resort & Thalasso, relaxation is reserved for guests. For Acciona Facility Services, SA, the thalassotherapy center has become a real legal headache…
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Every day, hotel front desk staff welcome new guests and collect their personal identifiable information (PII), such as names, addresses, emails, credit card numbers, and even passport data. This trove of data makes hotels attractive targets for…
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