Hotels still stuck on manual work despite increased AI adoption
Hotels are increasingly using artificial intelligence (AI), but manual work continues to weigh teams down.
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Why Hotels Need More Than Another Dashboard to Turn Operational Data Into Timely Action
A dashboard can be beautifully designed, updated in real time and still have almost no impact on the operation. Information is not a decision. A decision is not execution. And none of it matters if the guest in room 614 still has no hot water while…
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Luxury hotel boss behind Six Senses lands major new role - taking charge of iconic London hotels
Neil Jacobs has been appointed CEO of a new global luxury hotel group, with some of London's most exclusive addresses among its foundations.
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Call for cruise ships to fill Brisbane Olympics hotel room shortfall
A tourism leader has made a bold call to solve Brisbane’s hotel room shortfall ahead of the 2032 Olympics, saying cruise ships could fill that accommodation gap.
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Beyond the Rooms View: Deconstructing the Great PMS Debate from the Inside
A closed-door session recently took place on the sidelines of HITEC San Antonio under the Chatham House Rule. It brought together the chief executives of the world’s leading property management systems (PMS) and global hotel group CIOs to openly…
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Ownership change at Grand Metropolitan Hotels Group
Gravity Capital Hong Kong has become the new shareholder of Grand Metropolitan Hotels Holding B.V., marking the conclusion of the former joint venture structure with VZB.
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Why Chinese hotel stocks are falling despite record expansion
Hotel groups’ revenue growth is increasingly diverging from franchisees’ profitability.
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UCB buys Cube hotel in £15m hospitality plan
A university has bought a recently-closed hotel and restaurant as part of a £15m investment programme, aimed at expanding hospitality training and creating more than 150 jobs across the city.
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Premier Inn Breakfast by Whitbread PLC - hotel chain leans on buffet revenues
Premier Inn Breakfast brings a hot and cold buffet with unlimited servings to thousands of Whitbread hotels across the UK. This product is driving the price of Whitbread PLC stock.
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Dr…
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The hotel industry’s biggest success story
The world's largest hotel may grab the headlines, but the hotel industry's greatest success story lies elsewhere.
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Why African Hotels Need Entrepreneurial GMs
Look at the African hospitality space today, and you’ll see an incredibly vibrant picture. After all, the sector is scaling faster here than in almost any other region globally…
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European tech and travel leader Booking.com released the sixth edition of its annual Accommodation Barometer, exploring the outlook, opportunities and challenges that are front of mind for accommodation professionals across Europe…
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Behind The Curtain At Singapore’s Most Ambitious Green Hotel
The Pan Pacific Orchard is an icon of sustainability. But behind the curtain, it’s a struggle to keep a high-rise hotel green. Here’s how they’re doing it.
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When even Park Hyatt embraces all-inclusive, something more fundamental is shifting
I came across an announcement this week that made me pause and not because it was particularly loud, but precisely because it wasn’t.
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China's hospitality sector upgrade mirrors broader service industry transformation
For Zhuang Baichuan, a seasoned traveler from Ningbo in east China, a recent layover in Lanzhou offered more than just a taste of the northwestern city's famed beef noodles. It also provided a glimpse of the profound upgrades in China's service…
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Patience or pretending? Financial stress tests hotel owners’ ability to hold
Kenny Rogers never sang about debt yields or PIPs, yet he still managed to offer some of the best investment advice in the industry: «You've got to know when to hold 'em, Know when to fold 'em, Know when to walk away, And know when to run»…
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Transactions have picked up in Germany after years of modest performance compared to other European markets, but as operational costs impact profitability and stakeholder relations are shaken by the recent Revo insolvency, what are the prospects for…
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