By tag

Price “remains king” when travel buyers are putting together their programmes of preferred hotels, according to new research from the Global Business Travel Association (GBTA).
read more

Recently, the Switzerland’s price watchdog (Der Preisüberwacher / Le surveillant des prix) ruled that Booking’s hotel commissions were 'abusively high' and ordered the OTA to lower them by 25% for Swiss hotels…
read more

If your hotel is still using an outdated Comp Set—or worse, none at all—you’re flying blind. The right Comp Set is more than just a list of nearby hotels. It’s a strategic tool that helps you maximize revenue, control costs, and stay ahead of the…
read more

Despite hospitality investors and travel consumers facing a turbulent landscape, the desire to experience new places has never been stronger, delegates heard at the NYU International Hospitality Investment Forum in New York on Monday…
read more

Booking.com’s infringement of EU competition law through price parity clauses has triggered a collective compensation claim by hotels across Europe.
read more

Part one of this two-part series explores the global landscape for GDS commission shares, which represent tens of millions of dollars in revenue for travel management companies and agencies. A better understanding of gaps by region, country, and…
read more

A hotel website has one overriding job: sell the experience. It should feel like an extension of your property – authentic, functional and persuasive.
read more

There are humans in Stanley Kubrick’s “2001: A Space Odyssey,” a film now 57 years old but still seems ahead of its time. The central character in the film is not of flesh and blood, but rather an AI, named HAL, derived from the rather longish…
read more

Milan-based Traveltech startup Hotiday announces a €5.5 million capital raise in order to expand its portfolio of European destinations, enhance the range of services offered, establish new partnerships with tourist accommodations, and grow the…
read more

A new Agoda survey outlines shifting travel preferences among women travelers in Asia, including a rise in cultural exploration, family trips, and solo travel.
read more

The Emergence of the Hallucinated Guest (and no, we are not discussing ayahuasca retreats...). Last week, a client contacted me in visible perplexity: «We received a booking for a two-bedroom suite that does not exist»…
read more

Two law firms—Eskariam in Spain and Geradin Partners in Paris—are teaming up with hoteliers in France and Spain over what they call "excessive commissions" from Booking.com…
read more

Artificial intelligence could end up closing down the world of travel as it increasingly limits results to a traveller’s known wants and desires as opposed to giving them fresh ideas.
read more

Italy is taking strong steps to protect its tourism industry by targeting fake hotel and restaurant reviews with new laws.
read more

A new phishing campaign that uses the fake CAPTCHA websites we reported about recently is targeting hotel staff in a likely attempt to access customer data, according to research from ThreatDown.
read more

Security threats are increasing in the hospitality industry. In the past year, over a third of hotel businesses have reported a rise in fraud attempts, while the proportion of guests concerned about booking fraud is as high as 71%. Among those who…
read more

Recently, a revenue manager reacted to my LinkedIn post about independent hoteliers’ overdependence on the OTAs by stating Even with the best intentions, money and talent, there's no way independents can beat the big OTA's in search and make money…
read more

Business intelligence is evolving from static reporting to custom commercial insights. For revenue managers, this means transforming how we analyze, visualize, and act on data. Here are the key trends reshaping our field…
read more