Virgin Hotels partners with autism group to expand services for neurodiverse travelers
Virgin Hotels is partnering with Autism Double-Checked to offer programs for neurodiverse travelers…
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A Dual Target: Hotel Executives on What It Takes to Be ‘Bleisure’ Ready
The portmanteau “bleisure”—a mashup of “business” and “leisure”—denotes a phenomenon for our time, a time when technology makes it possible to work, even long-term, from locations that can be explored for pleasure when off the clock, often with…
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Frustrating: Hotel Currency Conversion Scams Gone Wild
It’s really discouraging to see how some hotels try to prey on their guests, especially when we’re talking about properties belonging to international hotel groups, where you’d hope there would at least be some brand standards……
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Nigeria: Hotels hike rates amid high operation cost …measure last resort to stay afloat
As hotels struggle to remain solvent in the face of From an average room rate of between N100, 000-N150, 000, this time last year, guests are now paying almost N300,000 for the same room category and some suites go from half a million per night…
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Why you won’t ever see a six-star hotel in Europe – and why you should avoid them elsewhere
AN expert has revealed why customers won't ever see a six-star hotel in Europe and why they should avoid them elsewhere. Tourists often rely on the star ranking system when choosing a hotel for a holiday…
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Hourly workers are in demand—here’s how to win them back in a tight jobs market
As the needs of the workforce evolve, here are three practical things employers should be doing to attract the right people and hit their staffing goals.
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Legacy PMS is Negatively Impacting Guest Intelligence and a Barrier to Innovation
As the former COO of Shiji ReviewPro, my team and I have worked with many clients over the years across the globe to optimise the process of the collection of quality of the guest data that they are collecting from their guests during the…
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The great hotel conversion trend
We are seeing an exciting increase in hotels enhancing shopping malls and high streets and saving empty office buildings. This in turn is helping to uplift the local community.
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Analysts tweak Airbnb stock price targets on bookings report
It started in San Francisco with two guys and a mattress…
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Airbnb is banning indoor security cameras: Here’s what it means for hosts and guests
Airbnb has announced sweeping changes to its policy on security cameras inside a rental unit. The changes are likely to give guests more peace of mind while at the same time leaving some hosts frustrated that they cannot monitor their property as…
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Should Revenue Management Be Involved in Reputation Management?
We know that reputation management is important, but how involved should revenue managers be in that process? I brought this topic to the leaders of the HSMAI Revenue Optimization Advisory Board to discuss our role in reputation management. Below…
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All About Service: The Golden Hotel’s Tim Gerhold on the Hospitality Road Taken
Tim Gerhold, general manager, The Golden Hotel, Ascend Hotel Collection in Golden, Colorado, definitely has the often-mentioned hospitality gene. That guest-first sensibility was on full display when, mid-interview with LODGING, he didn’t hesitate…
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New $250 Minimum Charge: Hotels Are Killing Room Service, Slowly And Then All At Once
The Cosmopolitan Hotel in Las Vegas, a Marriott Autograph Collection property, now has a $75 minimum for room service. And if you want proper plates and napkins, rather than cardboard and paper, there’s a $250 minimum for that…
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World-Renowned Artist BRITTO Launches Private Terminal Lounge Takeover with XO
XO, the world's premier private aviation network, has announced an exclusive partnership with Romero Britto, considered to be the most licensed artist in the world, to celebrate innovation and creativity…
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She lived in a New York hotel for more than 40 years. But her life was a mystery
This story begins in room 208 of The Belvedere Hotel. Sitting in the heart of Manhattan's theater district on West 48th Street, the hotel is used to having guests come and go as they see the sights and catch a show…
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The ultimate countryside getaway: how The Newt perfected the boutique hotel experience
Walled gardens, apple orchards and restored Roman villas: The Newt has it all…
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What I've Learned Training the Top Hotel Brands in Customer Service
Secrets of customer service as practiced by the greatest Five Star hotels in the world — from the trainer who teaches them…
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For Xochitl Mendez, a housekeeper who has worked at an MGM hotel in Las Vegas for the past 14 years, cleanliness (or lack thereof) is a safety issue. “The rooms aren’t cleaned every day, and every day we see guests who are super, super annoyed…
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