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Personalization is a term used loosely these days, especially in the hospitality industry, and perhaps a better phrase for how it’s actually being used so far might be “contextualized marketing”.
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A Spanish hotel worker has been accused of trying to poison tourists by pouring bleach over a buffet dinner…
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Without wishing away the end of the year too quickly, we are already looking ahead and would like to share our insights on optimal timing to launch New Year marketing campaigns that will maximise direct bookings and revenue in 2025…
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A Bengaluru hotel recently introduced a virtual receptionist, where guest services are managed remotely via video conference, prompting mixed reactions online. Ananya Narang, CEO of Entourage, shared her surprise at checking into a hotel with no…
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Today’s hotels are embracing the contact-free revolution, seeking to meet the expectations of health-conscious travellers by minimising physical contact and enhancing hygiene protocols…
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Staying the night above a petrol station and car wash may not be everyone’s idea of the perfect luxury break. However, forecourt owners Rahila and Danny Ahmed insist their nine-bedroom boutique hotel, built over their Gulf site in Birmingham, has…
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Four Seasons’ bed linens and JW Marriott’s shampoo aren’t just for guests staying in the hotels anymore. The items are available for sale on dedicated websites, so customers can cozy up in Four Seasons sheets at home, or wash their hair with JW…
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Hoteliers and travel agencies have warned that controversial new hotel registration rules in Spain are not only difficult to implement but will make holidays more expensive for travellers and could hurt the tourism sector's competitiveness abroad…
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Two mates have been turning heads as they embark on a six-day tandem bike ride, completely in the buff. Neil Cox, 36, and his pal, J Antic, 25, kicked off their daring 260-mile journey from Gloucester to Land's End, Cornwall, stark naked last…
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Hyatt ended free, full breakfast at Hyatt Place properties as a brand standard guarantee during the pandemic.
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A new global survey reveals some of the oddest things guests have forgotten during travel — and some of them will make your jaw drop.
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Want a premium hotel experience? Don't make these errors on your next trip.
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Ellen Kensington marks the second addition to KOP Group’s UK portfolio following its acquisition of Charlton House in Somerset last year.
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Many hotel chains are racing to replace the plastic room key with digital options, including Apple Wallet and Google Wallet apps. Plastic hotel key cards have had a rough few years. During the pandemic, touch was taboo, so touchless trends…
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This is going to sound harsh, but I find big hotel chains to be among the more duplicitous businesses in travel. Ouch, I said it, give me bed bugs and an overcooked egg!
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Thai Hotels Association says temples, schools and universities offering banquet and other services for profit should not be tolerated.
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Innocorn, a trailblazer in AI innovation, is excited to unveil AI Kimiya, a cutting-edge in-room assistant designed to elevate guest experiences in the hospitality sector. AI Kimiya is poised to transform how guests interact with hotel services…
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Accommodation rental giant wants to expand its experiences to offer services such as massages and private chefs.
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