Why 2026 Hospitality Trends Are Useless for Your Hotel
It’s that time of year again. The holiday decorations are up, the budget reviews are dragging on, and your inbox is drowning in "The Top Trends for 2026."
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AI hiring is here. It’s making companies — and job seekers — miserable
As America’s labor market slows, AI-led interviews and auto-generated cover letters are dramatically changing the process of getting a job. And maybe not for the better.
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Hyatt names Jason Ballard global brand leader for Essentials portfolio
Hyatt Hotels appointed Jason Ballard as global brand leader for its Essentials portfolio to steer the division’s next phase of growth, the company announced Tuesday.
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Delivering The “Vibe” Of Hospitality Requires E.P.I.C. Qualities
In addition to being arguably the most used word by younger generations as an adjective, adverb, and noun, the word “epic” is also the name of a new Orlando theme park, an International ski pass, the maker of popular video games, and a company…
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Hotel concierges work hard to ensure that a guest's stay is perfect, and sometimes this means fulfilling unusual requests. David Haines is the Head Concierge at Park Plaza London Westminster Bridge and has been in the industry for decades…
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Flow Thru — this is my abbreviation — is a catch-all phrase that measures how much made it through your business comparing one period to another. What made it through, from revenues to profit. Another term to describe this measurement is retention…
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The elevation reflects the Group’s confidence in Schupbach’s vision, as Chedi Hospitality enters its next phase of global growth
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Shatterproof honors Capuano at ALIS
Marriott leader recognized for his commitment to reduce addiction stigma, support mental health efforts within the hotel industry.
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€140m Saudi-Swiss hospitality education partnership unveiled
Under the patronage of Saudi Arabia’s Minister of Tourism, His Excellency Ahmed bin Aqil Al-Khateeb, Riyadh has announced a major Saudi-Swiss partnership during the “TOURISE 2025” Summit, signalling a new phase in the Kingdom’s efforts to cultivate…
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Age discrimination in the hospitality industry is real
Major hotel brands talk about diversity, inclusion and human values, yet quietly exclude professionals who have crossed the age of 60.
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‘We’ve seen everything’: tales from the frontline of hospitality's late-night workers
Sex, drugs, drinks – and great connections. Bar workers report from the frontline of the midnight shift
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Stop using AI to plan your travel itinerary. Talk to the hotel staff instead
The people we walk past in the hotel lobby may be our best local guides
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Years at a luxury hotel teach you a lot about people. I could usually tell who would tip well before they even reached the front desk.
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Former Hilton Hotel chef opens Uncle Ah Teck’s Noodle House selling laksa in Chinatown
Why did the 70-year-old chef leave his cushy job to slog as a hawker?
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Luxury hospitality is built on connection, not algorithms: Mandarin Oriental Hotel Group CEO
Luxury hospitality isn’t built on manuals or presentations. It’s built on something far more enduring: human connection.
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Fake captain allegedly flew hundreds of plane passengers using forged credentials
It was a sky-high scam. A co-pilot allegedly forged certificates to qualify himself for a captain position with a Lithuanian airline — and helmed flights carrying hundreds of passengers throughout Europe…
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How Gareth Roberts is Redefining Luxury at Peninsula Hotels
From Beverly Hills to Hong Kong, Gareth Roberts has built a career on intuition, observation, and timeless service—proof that true luxury lies in knowing what guests want before they ask.
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When heads of state come to visit your hotel they usually make a bit of a show. The Russians are no exception; they even bring their own warship, the KGB and a wad of cash!
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