Why luxury Scottish hotel firm is looking to youth to develop talent of the future
A Scottish hotel group has welcomed nearly 20 apprentices as part of an initiative aimed at boosting the number of young people working in the sector.
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Inspiring the next generation: an interview with Morten Malting
Ahead of HSMAI Europe’s first ‘Future You’ to be staged in The Netherlands , we catch up with one of the event’s key speakers, Morten Malting, Food & Beverage Director Norway, at Scandic Hotels, and a new member of the association’s People & Culture…
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Shaping leadership with Anders Johannesson of Hilton Dubai
Anders Johannesson, GM of Hilton Dubai Creek Hotel & Residences, discusses his hospitality journey and explains how a collaborative philosophy is the driving force behind the success of the property.
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76% of surveyed hotels report staffing shortages
More than three-quarters of surveyed hotels are experiencing a staffing shortage, and hotels are increasing pay, benefits, and perks to recruit and retain employees, according to a May survey of hoteliers conducted by the American Hotel & Lodging…
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Hotel Industry Leader Jim Petrus Launches Petrus Hospitality Advisors
A New Consultancy Providing Asset Management And Strategic Guidance For Developers, Owners And Operators
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What Personalized Hospitality Is and What It Isn't
As a hotel conference speaker opinion writer, I always try to stay up on the very latest innovations and tech solutions, and so I start each day by reading at least a half dozen lodging industry eNewsletters…
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Robot-phobia could exacerbate hotel, restaurant labor shortage
Using more robots to close labor gaps in the hospitality industry may backfire and cause more human workers to quit, according to a Washington State University study.
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RiseHY sees 5,700 ‘Opportunity Youth’ join Hyatt
Hyatt since introducing its RiseHY program in 2018, more than 5,700 Opportunity Youth (those from under-resourced communities, between the ages of 16 and 24) have joined Hyatt or a Hyatt hotel. This marks a significant step toward Hyatt’s global…
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Younger generations want flexibility and growth. It’s exactly what the hotel industry can offer
“I’m Danny and I’m with Hilton.” It’s how I’ve started so many conversations over my last 35 years working in the hospitality industry. Why that way? Because for me, it’s about so much more than a title; it’s about the pride and passion I have for…
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Hotel gossip creates career block for hospitality workers
Gossiping hotel staff can cause significant promotion problems for the colleagues they talk about.
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Digitizing Gratuity: Hotel Tipping for Modern Guests
Learn how digital tipping fosters higher wages, feedback, and talent retention in the hospitality sector.
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The 3 types and the implementation of training and development
Employee training and development is very crucial in employee performance and customer satisfaction. In a previous article, I described the connection of Training & Development to Employee Motivation and Customer Loyalty…
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As my frequent readers know, I have been bemoaning the myths that are thrown out as facts at conferences, podcasts, and in books and blogs that, at best, mislead hospitality leaders and at worst, lead to discrimination based on birth year…
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The U.S. hotel industry notched a big win in the latest jobs data: The American hospitality and leisure sector — which includes restaurants and hotels— is back to pre-coronavirus pandemic levels.
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eLearning makes waves in hospitality training
eLearning – electronic learning or web-based training – is increasingly being leveraged for hospitality training and has seen a significant uptake by hospitality establishments and training schools.
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IIHM INSTITUTE OF HOSPITALITY SKILLS (IIHS) OPENS LARGEST TRAINING CENTRE IN UDAIPUR
IIHM Institute of Hospitality Skills (IIHS), India's largest training centre affiliated with the Tourism and Hospitality Skill Council (THSC), proudly announces the grand opening of its state-of-the-art facility in Udaipur today…
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Virgin Hotels partners with autism group to expand services for neurodiverse travelers
Virgin Hotels is partnering with Autism Double-Checked to offer programs for neurodiverse travelers…
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IFTM is in ‘full force’ preparation mode for the 47th WorldSkills Competition
The international vocational skills contest will be held in France this September, with Macao-based lecturer David Charles Wiley Jr. serving as an ‘expert lead.’
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