AI-powered in-room tablets with WiFi detection built into the platform can identify in real time just how healthy the WiFi connection is in each room.
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Hotels are full of oddities: some gross, some space-age. Never before, however, have we come across a bit of hospitality secrecy quite so salacious as this. Revealed on the always-intriguing r/AskReddit forums, a hotel insider has shared a trick of…
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Tiny hotels eye expansion amid high demand, growing eco-tourism market
These tiny hotels are able to pack up and relocate to other unique sites – a mobility factor that can be a huge draw for both new and returning customers, say experts.
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IHG Hotels & Resorts Aims to Boost Guest Loyalty with Salesforce
Salesforce, an AI CRM, announced an expanded relationship with IHG Hotels & Resorts, a global hotel company with more than 6,000 hotels across 19 global brands, to drive guest loyalty through its IHG One Rewards program and unlock efficiencies…
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Hotels offer classic game nights, and it's a winner for guests
For those burnt out on Netflix, video games or dating apps, hotels are offering up an analog and far more old-school alternative: the game night.
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The group that owns The Grand Hotel in Llandudno and last year closed the Pontins site in Prestatyn has posted boosted profits. Britannia is often under-fire from guests and was named as the UK's worst hotel chain for the 11th consecutive year in…
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A third of people have switched hotel rooms due to ‘bad air’
New research has uncovered the significant influence of air conditioning and ventilation on top-tier hospitality experiences, emphasising the vital role of air as a wellness trend gaining traction within the industry…
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Why Hoteliers Should Rethink Their Elevator’s Lifeline: PBX vs. Dedicated Emergency Phones
While PBX systems utilizing Voice over Internet Protocol (VoIP) networks are ideal for general hotel communication, emergency communications paths within the elevator must meet unique code requirements and require special attention as it pertains to…
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Hotels are cashing in on boom in multi-billion dollar sleep tourism industry
Hotels are cashing in on a boom in the multi-billion dollar sleep tourism industry with a host of high-tech room features promising a dream vacation.
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Virgin Hotels partners with autism group to expand services for neurodiverse travelers
Virgin Hotels is partnering with Autism Double-Checked to offer programs for neurodiverse travelers…
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Frustrating: Hotel Currency Conversion Scams Gone Wild
It’s really discouraging to see how some hotels try to prey on their guests, especially when we’re talking about properties belonging to international hotel groups, where you’d hope there would at least be some brand standards……
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Tech-centric hotel operators look to upend the traditional management model
In fall 2021, the Ace Hotel in Pittsburgh’s East Liberty neighborhood reopened after being forced to close during the COVID-19 pandemic. Only thing was, it no longer was the Ace Hotel. Now called The Maverick by Kasa, the hotel’s owner decided to…
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Airbnb is banning indoor security cameras: Here’s what it means for hosts and guests
Airbnb has announced sweeping changes to its policy on security cameras inside a rental unit. The changes are likely to give guests more peace of mind while at the same time leaving some hosts frustrated that they cannot monitor their property as…
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Namewee Teases That His New Hotel In Thailand Has X-rated Activities
Although most will know Namewee (黃明志) aka Wee Meng Chee as a singer and songwriter, the 40-year-old artist is also known for dabbling in a variety of businesses, such as his venture into NFTs. Well, as it turns out, that isn’t all he’s been working…
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World’s Most Luxurious Hotel Brand Debuts a More Affordable Spinoff
Aman Resorts’ first Janu hotel in Tokyo’s luxe Azabudai Hills costs half as much as its upmarket sibling. Here’s an exclusive first look inside.
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All About Service: The Golden Hotel’s Tim Gerhold on the Hospitality Road Taken
Tim Gerhold, general manager, The Golden Hotel, Ascend Hotel Collection in Golden, Colorado, definitely has the often-mentioned hospitality gene. That guest-first sensibility was on full display when, mid-interview with LODGING, he didn’t hesitate…
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Complimentary Minibars - A Refreshing Trend in Hospitality?
A growing trend in the hospitality industry sees select hotels and resorts, including Regent Phu Quoc and Andaz by Hyatt, offering complimentary minibars…
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Insights from the Customer: How Feedback Drives Quality in the Hospitality & Tourism Industry
Customer feedback can be a key component to driving quality in the hospitality and tourism sectors. Here’s how four key players from these industries approach feedback to drive satisfaction and attract more visitors…
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