Hotel Staff Reveal The 6 Biggest Mistakes Guests Make During Their Stay
Want a premium hotel experience? Don't make these errors on your next trip.
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Hotel employees share the 7 red flags to look for when checking into a hotel
Airbnb is losing clients to hotels — but that doesn't mean the latter is always a perfect solution. Some hotels are better than others, and there are a few things guests can look for to see how their accommodations might stack up…
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Strategic moves for hospitality in the tourism sharing economy
The sharing economy in travel has seen remarkable growth, reaching a market size of $10.7 billion in the GCC alone by 2024. Lovrenc Kessler and Mohit Agrawal from Simon-Kucher discuss the trend and outline some of the strategic moves the hospitality…
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How To Score A Free Hotel Room Upgrade, According To Travel Experts
Staying at a nice hotel feels like such an indulgence, but even the most basic accommodations can be quite pricey. To upgrade to a larger room or one with a scenic view, for example, may be desirable but does not always fit into your travel budget…
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What I learned leading a customer service seminar at an elite Mexican hotel
A few years ago, the manager of a boutique hotel in Guanajuato asked me to lead a customer service training for the hotel’s reception, restaurant and cleaning staff. As a business trainer in the United States, I’d led customer service training many…
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Airbnb to mimic luxury hotel services to offer guests more
Accommodation rental giant wants to expand its experiences to offer services such as massages and private chefs.
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Rubber ducks riding high from Hong Kong to hotel rooms to cruise ships. Why so?
In 2023, when Dutch artist Florentijn Hofman’s inflatable giant yellow rubber duck returned to Victoria Harbour (this time as a pair, in the artwork Double Duck), the Mandarin Oriental, Hong Kong hotel took advantage of its bird’s eye view of the…
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The Savoy’s head concierge on the changing demands of modern hotel guests
Rahim Ismail speaks exclusively to Boutique Hotelier about new trends, his favourite memories and the most unexpected request he's ever received
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Data Analytics of Yesteryear: What Is New Is Old
Many of us go on big trips to celebrate milestones in our lives – birthdays, weddings, anniversaries, graduations, retirements.
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S Hotels & Resorts integrates Shiji’s WeChat booking engine
Luxury hotel group S Hotels & Resorts has deployed technology company Shiji’s WeChat booking engine for its SAii hotel brand.
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Marriott Hotel and Marriott Executive Apartments, Al Jaddaf roll out new tech upgrades
Marriott Hotel and Marriott Executive Apartments, Al Jaddaf have rolled out a series of new and improved technology systems intended to elevate the guest journey through new TV systems, smoother and better security, and more…
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How two hoteliers got a social media boost from documenting inn-provements
There are few things social media loves more than a good makeover…
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The Empire State is implementing a ban on single-use plastic toiletry bottles in hotels. Starting January 1, 2025, hotels with more than 50 rooms will no longer provide the miniature shampoo and conditioner bottles…
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BlueRock Consulting launches the Luxury Hotel Benchmarking Report
BlueRock Consulting, a boutique management consulting firm launched the Luxury Hotel Benchmarking Report, providing financial performance metrics for the luxury hotel industry in the selected Mediterranean countries, based on participation and…
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Breakfast, best meal of the day, not always…
Working as part of the hospitality industry can often be a curse, you always look around, scan the room, and observe operations. When you see a smooth, well-run business with satisfied customers, you feel proud of your profession. It’s when things…
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Wyndham rolls out guest engagement platform
Wyndham Hotels & Resorts has released Wyndham Connect, a new guest engagement platform powered by Canary Technologies, first introduced at its 2023 Global Conference in September.
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Hoteliers hit back at proposal to introduce hotel tax in Dublin
THE IRISH HOTELS Federation has criticised proposals that could see a hotel tax introduced in Dublin…
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7 Steps to Convert Digital Nomads into Digital Revenue with Mobile Ordering
As the digital nomad demographic grows, hotels have a unique opportunity to transform underutilized spaces and boost revenue through innovative F&B mobile ordering solutions.
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