7 travel marketing trends for 2022
There is never a dull moment when it comes to marketing in general. It’s even more so in the digital marketing sphere where tactics, platforms and features evolve at such a speed it can be difficult to keep pace…
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Chexology Launches Chexpass, the Digital Claim Ticket for Apple Wallet and Google Pay
The First "Tap and Go" Technology That Eliminates the Paper Claim Ticket in Checkrooms
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The Best Check-in Experience Is Omnichannel
Like airlines, smart hoteliers will offer several options in order to provide a true omnichannel experience that meets guests’ needs on their own terms.
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Dealing With Angry Customers: Be Sincere When You Apologize
“I’m sorry.” Customers love to hear those important words, especially when they are calling about a problem or have a complaint…
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Wyndham Hotels & Resorts Reports Third Quarter 2021 Results
Company Increases Dividend 33% to Pre-Pandemic Level Raises Full-Year 2021 Outlook
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Accor's Third-quarter 2021 revenue of €589 million up 79% like-for-like
STRONG RECOVERY IN ACTIVITY DURING THE SUMMER. IMPROVEMENT IN EBITDA SENSITIVITY AND CASH BURN INDICATORS FOR FULL-YEAR 2021. ORGANIC OPENINGS AT 10,000 ROOMS
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Tripadvisor reveals new data in fight against fake reviews
Tripadvisor has released its 2021 Review Transparency Report, revealing in detail the volume of review contributions to the platform in 2020, the impact of COVID-19 on user-generated travel guidance and the multi-layered approach the website takes…
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Hilton reports Q3 net income of $240M
Hilton, for the third quarter ended Sept. 30, reported net income of $240 million. The company’s results were aided by the continued strength of leisure travel, as well as an uptick in business travel…
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With business travel lagging, urban hotels embrace leisure
In November 2020, Stephen Power took over as general manager at the Ritz-Carlton, San Francisco while it was still shuttered due to the pandemic…
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MGM Resorts to Acquire Operations of the Cosmopolitan in Las Vegas for $1.625b
MGM Resorts International announced that the Company has entered into a definitive agreement with Blackstone to acquire the operations of The Cosmopolitan of Las Vegas (the "property" or "The Cosmopolitan") for cash consideration of $1.625 billion…
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Makeready Hotel & Restaurant Brands Standardizes POS Across Its Portfolio
Hotel and restaurant operator seeing a rise in employee and guest satisfaction as its POS drives consistency across all hotel restaurants.
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INTERVIEW: STEFAN RIER & LUKAS RUNGGER, FOUNDERS, NOA
When Stefan Rier and Lukas Rungger first met and bonded over a few beers, they didn’t realise how significant their friendship and shared design ethos would be…
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How to effectively create your hotel’s USP
Has any industry had a more inconvenient pandemic than the tourism industry? Where other businesses’ main issue has been how to manage a remote team, in the early days of March 2020, it felt as though the holiday lights were turned off almost…
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SELFBOOK RAISES $25M IN QUEST TO REINVENT HOTEL PAYMENTS
New York-based Selfbook, a hotel payment software startup, has raised $25 million in Series A funding at a valuation of $125 million.
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INTREPID TO OPEN “HYBRID HOTELS” ACROSS AUSTRALIA AND NZ THROUGH NEW JOINT VENTURE
INTREPID TRAVEL PLANS TO OPEN A SERIES OF “HYBRID HOTELS” ACROSS AUSTRALIA AND NEW ZEALAND THROUGH A JOINT VENTURE WITH DRIFTER HOSPITALITY GROUP…
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Leading hotel companies launch Sustainable Hospitality Alliance
The Sustainable Hospitality Alliance, which brings together 14 of the world’s leading hotel companies, has launched with the renewed vision of responsible hospitality for a better world…
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Inauguration of the Spark Hospitality Digital Center
The global Spark innovation sphere by Les Roches has grown rapidly in a year, attracting important partners…
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Amid a Labor Crunch, One Hotel Tried Something Different
Opening a hotel amid even normal times is a challenge. But these times are anything but ordinary. For The Rockaway Beach Hotel, in Queens, NY, opening last fall was compounded by a raging global pandemic and a resultant labor crunch…
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