David Marriott, chairman of the board of Marriott International, settled a decades-old pronunciation debate this week during an event with loyalty members at the company’s headquarters in Bethesda, Md…
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Navigating the Next Frontier of Social Commerce in Hospitality
The launch of TikTok Go, in partnership with Booking.com, is a moment hoteliers cannot ignore. TikTok users can now book hotels directly within the app, enabling content creators to earn commissions when their followers make reservations. It is not…
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Max Lamb Turns Hotel Waste Into the WASTED Collection – 001
In his ongoing bid to highlight the idiosyncratic properties of various raw and manufactured materials, seasoned British designer Max Lamb has forged an intrinsically sustainable practice. He’s crafted distinctive chairs out of cardboard that, by…
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OYO pioneers use of Google’s Veo 3 technology in Indian hospitality, launches pilot in Europe
OYO has become the first hospitality company in India to adopt Google’s latest generative AI video innovation, Veo 3, marking a significant leap in creative storytelling and personalised marketing.
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This Escape Hotel in Saudi Turns Your Stay Into a Survival Game
Explore spellbinding escape rooms—from cursed tombs to jungle chaos—at the Escape Hotel. Found in Jeddah and Riyadh, it’s a full-day plunge into puzzles, pressure, and team dynamics.
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Hotels are the final frontier of an ableist society
It was on a ferry to Bilbao from Southampton, teetering on the edge of a low bunk and sobbing with exhaustion, that I learned the first rule of accessible accommodation. Which is that it probably isn’t. Not for me, anyway…
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Japan hotel offers mini beds for stuffed toys, appealing to travellers with plush fellows
Travelling toys trend spreads to China as psychologists say taking an inanimate friend on your trip offers ‘unconditional companionship’
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How Employee Wellness Is Becoming Hospitality’s Most Valuable Amenity
Hotels like Grand Hyatt Taipei now offer therapy dogs and listening sessions. The payoff? A productivity jump, lower turnover, and better customer service.
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Outrageous demands from jet-setting billionaires when they stay at the world's best hotels
Olivia Ferney has had lobster flown across islands, been berated over the brand of bottled water in a minibar and nearly lost a $100,000 booking because there weren't enough TVs in a mansion.
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The Shift in Hotel Visual Marketing: Why Emotion, Movement, and Drone Storytelling Are Defining 2025
What trends do I see in hotel visual marketing today? The biggest one is emotional presence. In 2025, guests no longer respond to static perfection — they seek atmosphere. They want to feel what it’s like to be there before they ever arrive…
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A senior hotel manager who was sacked after he used one of the rooms to drunkenly play loud music at 3am and have sex with a junior female colleague has won his claim for unfair dismissal.
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South Korean 'jail' charges guests £100 to become overnight inmates
A South Korean hotel is offering guests the exact opposite of an escape, serving up incarceration in a cell that spans just 5 square-metres.
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Virgin Hotels launches 'Elevator of Dreams' for aspiring entrepreneurs
Sir Richard Branson and entrepreneur Simon Squibb have unveiled an 'Elevator of Dreams' at Virgin Hotels' London outpost, offering aspiring founders the chance to pitch their ideas to a global audience…
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UAE hotels show why industry ratings should not end with a 5-star
Dubai: Is it time the hotel industry started thinking beyond five-star ratings?
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Gregg Wallace's MasterChef role eyed up by 'godfather of hospitality' after controversy
As Gregg Wallace continues to distance himself from allegations of inappropriate sexual behaviour, a restaurateur has reportedly put himself forward to take over his MasterChef role.
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Miami hotel to pay $100,000 settlement after firing worker 4 days after stillbirth
A hotel based in Fort Lauderdale, Miami, has agreed to settle a lawsuit that alleged it fired an employee just days after they requested leave to recover and grieve following a stillbirth…
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Why I'd be the best hotel inspector, if Michelin Keys have a vacancy going
Earlier this week, the inaugural UK and Ireland Michelin Keys were announced. These are the hotel equivalent of a star for restaurants, with ratings of one (a very special stay), two (an exceptional stay) or three keys (an extraordinary stay)…
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Hotel Kakola. Voluntarily in prison.
Although only 42 metres above sea level, Kakola Hill is visible from all sides of Turku city. In the past, as the site of one of Finland's most notorious prisons, it was looked upon with dread. Now it's the envied residential area where everyone…
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