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Hotels like Grand Hyatt Taipei now offer therapy dogs and listening sessions. The payoff? A productivity jump, lower turnover, and better customer service.
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Olivia Ferney has had lobster flown across islands, been berated over the brand of bottled water in a minibar and nearly lost a $100,000 booking because there weren't enough TVs in a mansion.
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What trends do I see in hotel visual marketing today? The biggest one is emotional presence. In 2025, guests no longer respond to static perfection — they seek atmosphere. They want to feel what it’s like to be there before they ever arrive…
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A senior hotel manager who was sacked after he used one of the rooms to drunkenly play loud music at 3am and have sex with a junior female colleague has won his claim for unfair dismissal.
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A South Korean hotel is offering guests the exact opposite of an escape, serving up incarceration in a cell that spans just 5 square-metres.
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Sir Richard Branson and entrepreneur Simon Squibb have unveiled an 'Elevator of Dreams' at Virgin Hotels' London outpost, offering aspiring founders the chance to pitch their ideas to a global audience…
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Dubai: Is it time the hotel industry started thinking beyond five-star ratings?
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As Gregg Wallace continues to distance himself from allegations of inappropriate sexual behaviour, a restaurateur has reportedly put himself forward to take over his MasterChef role.
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A hotel based in Fort Lauderdale, Miami, has agreed to settle a lawsuit that alleged it fired an employee just days after they requested leave to recover and grieve following a stillbirth…
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Earlier this week, the inaugural UK and Ireland Michelin Keys were announced. These are the hotel equivalent of a star for restaurants, with ratings of one (a very special stay), two (an exceptional stay) or three keys (an extraordinary stay)…
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Although only 42 metres above sea level, Kakola Hill is visible from all sides of Turku city. In the past, as the site of one of Finland's most notorious prisons, it was looked upon with dread. Now it's the envied residential area where everyone…
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What do Sir Winston Churchill and Israeli entrepreneurs have in common? Laurence Geller can explain. The prominent businessman believes they share a can-do attitude and distinct curiosity, traits that Geller – one of the world’s most recognised…
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Anyone who’s worked with the general public knows how baffling some people’s behaviour can be.
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While luxury fashion houses like Chanel and Dior have been operating seasonal popup stores for over a decade, the concept has, of late, evolved into more experiential partnerships with the hospitality industry…
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Even though the wedding hall has decreased by 29% in 6 years, Popularity of luxury hotels priced at hundreds of millions of won Reservation for Shilla and Lotte 1 year in advance at a good time It's twice as much as it was before the pandemic. High…
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Tourists and business travellers alike hit the road again last year, boosting demand for hotel rooms by 11 per cent Canada wide…
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