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Himachal Pradesh is strategically positioning itself to become a premier destination for solo women travelers, particularly targeting the lucrative Delhi-NCR market. The state’s recently launched ‘She Travel Policy 2026’ aims to transform its…
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Hospitality staff are more likely to stick around if their accommodation offers them a chance to relax and recharge – which is why the Capella Hotel Group is rethinking its behind-the-scenes design.
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Dr Jared Cooney Horvath, a former teacher-turned-neuroscientist, revealed that the generation born between 1997 and the early 2010s has been cognitively stunted by their over-reliance on digital technology in school…
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For most hoteliers, seasonality means fluctuating demand and shifting rates. For Arctic SnowHotel & Glass Igloos in Finnish Lapland, seasonality defines the business…
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As we enter 2026, humanoid robots are no longer a futuristic concept. They are being tested in factories, warehouses, and even domestic environments. With labour shortages still pressuring hospitality operations, the question is no longer if robots…
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As I write this article, I’m at the CX Malaysia conference, where I was the opening speaker, watching Dr Shreekant Vijaykar of COPC Inc, one of the other speakers, talk about AI and how you can’t always trust its responses…
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This is a story about a disagreement I had with a client. I should mention, this was a friendly disagreement. His idea of an amazing experience was to go above and beyond, always exceeding the customer’s expectations…
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If your hotel’s top-line revenue is stalling or declining, you should consider ways to increase the other line items.
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Hotel concierges work hard to ensure that a guest's stay is perfect, and sometimes this means fulfilling unusual requests. David Haines is the Head Concierge at Park Plaza London Westminster Bridge and has been in the industry for decades…
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The breakfast buffet is a strange social experiment where generations collide over scrambled eggs and mini muffins, revealing patterns that are impossible to ignore.
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Loyalty is a currency they use differently, in the UHNW and UHNW+ world, loyalty looks nothing like it does in traditional luxury.
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Serbian President Aleksandar Vucic’s governing party drafted a special law to push through a real estate project, championed by Jared Kushner, Donald Trump’s son-in-law, on a historic site.
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They move million-pound supercars around London’s streets every day, but what happens when a wing mirror gets dinged or an owner is exceptionally rude?
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It costs from £30 a night, is right in the heart of London, but there's a catch - you can only just about sit up in bed
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David Marriott, chairman of the board of Marriott International, settled a decades-old pronunciation debate this week during an event with loyalty members at the company’s headquarters in Bethesda, Md…
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The launch of TikTok Go, in partnership with Booking.com, is a moment hoteliers cannot ignore. TikTok users can now book hotels directly within the app, enabling content creators to earn commissions when their followers make reservations. It is not…
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In his ongoing bid to highlight the idiosyncratic properties of various raw and manufactured materials, seasoned British designer Max Lamb has forged an intrinsically sustainable practice. He’s crafted distinctive chairs out of cardboard that, by…
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OYO has become the first hospitality company in India to adopt Google’s latest generative AI video innovation, Veo 3, marking a significant leap in creative storytelling and personalised marketing.
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