But her most viral moments come when she reenacts these luxury travel meltdowns on her TikTok, @travelwithlivii - dramatic phone calls with clients flipping out over crystal meditation rooms or gluten-free bread gone rogue.
'They're all real stories,' Ferney said. 'About 70 percent of my clients would hang me if I recorded our actual calls, so I recreate them - but everything you see happened. And trust me, it's only about 40 percent of what really goes on.'
Ferney, 29, is a senior accommodations specialist at Top Tier Travel, a boutique agency that books luxury hotels, private jets and ultra-exclusive experiences for high-net-worth clients - and she's become the de facto crisis handler for the global elite.
'People assume if someone's flying on a G550 - a business jet - and spending $400,000 on a trip, they're chill,' she laughed.
'But I've had clients lose their minds over the minibar not having Saratoga water. One woman wanted a crystal-infused salt cave meditation room during a three-day stay in Miami.'
Despite working with billionaires, Ferney says one of the biggest shocks was just how obsessed the ultrawealthy are with scoring a deal.
'You'd think if you're that rich, you wouldn't care,' she said. 'But they're proud of getting a discount.
'I have clients flying their private jet to Europe and texting me like, 'Look! We saved $300 on the room because we booked non-refundable!' It's hilarious - and infuriating.'
That frugality often backfires. 'People love booking non-refundable rates until they need to change something,' she said.