The Problem With "Just Ask a Manager" — And Why AI Needs to Meet Workers Where They Are
In hospitality, knowledge is power—but only if it’s accessible. Too often, the people who need critical answers the most—the ones on the floor, in the kitchen, or starting a shift—are the least likely to find them quickly…
read more
AI: More convenience, efficiency—and cybersecurity risks
Vulnerabilities that can be found with check-in kiosks, IoT devices, third-party service providers must be addressed proactively.
read more
Top 10 Ways to Make Your Hotel's Social Media Stand Out in 2025
Your hotel's most valuable asset on social media in 2025 isn’t the view—it’s the human experience.
read more
Madoc Batters, head of cloud and IT security, Warner Leisure Hotels
Madoc Batters likes a challenge. As head of cloud and IT security at Warner Leisure Hotels, he’s inherited a big task – leading the UK hotel chain on a digital transformation journey, including moving the business to the cloud to build a platform…
read more
Experts reveal why shop and hospitality workers make the best romantic partners
If you’re looking for a loyal, hardworking, and emotionally intelligent partner, you might want to start dating outside the office…
read more
Virgin Hotels launches 'Elevator of Dreams' for aspiring entrepreneurs
Sir Richard Branson and entrepreneur Simon Squibb have unveiled an 'Elevator of Dreams' at Virgin Hotels' London outpost, offering aspiring founders the chance to pitch their ideas to a global audience…
read more
How Hilton Supply Management (HSM) transforms spend analysis into actionable savings for hotels
In the hospitality industry, effective spend management is essential for protecting a property’s bottom line, and HSM's innovative procurement-led property review service helps hoteliers identify significant cost-saving opportunities without…
read more
AI - From Buzz to Practical Implementations in Hospitality
There has been a lot of buzz and heated discussions about the role and impact of AI in the hospitality industry and travel in general.
read more
Hotels Will Start Selling So Much More Than Rooms
For years, hotels have treated their digital storefronts with all the imagination of a Soviet-era grocery. Guests faced dreary drop-down menus that reduced the art of hospitality to generic choices like “Economy Standard” and “1 Queen Bed Suite.”…
read more
Telephones In Hotel Bathrooms? Know Why This Vintage Luxury Has Now Run Out Of Fashion
For travelers in the 1980s and 1990s, having a telephone in a hotel bathroom was considered a hallmark of luxury. Alongside televisions above bathtubs, bathroom phones symbolised an era of opulence. Their presence in five-star hotels was a clear…
read more
U.S, France and Italy Witness a Surge in Luxury Hotel Costs with $1,000-Plus Nightly Fees
The luxury hotel market is experiencing an upscale transformation, with a significant increase in the number of properties worldwide setting their average room rates at $1,000 or more.
read more
Sands China launches rebranded Londoner Grand Hotel
Sands China, in collaboration with Marriott International, has announced the launch of the Londoner Grand Hotel, the first hotel in Macau to be entitled ‘Luxury Collection Hotel…
read more
Apple and Google wallets are part of a plan to make the hotel room key card obsolete
Many hotel chains are racing to replace the plastic room key with digital options, including Apple Wallet and Google Wallet apps. Plastic hotel key cards have had a rough few years. During the pandemic, touch was taboo, so touchless trends…
read more
Innocorn Introduces AI Kimiya Elevating Luxury Hotel Guest Interactions to New Heights
Innocorn, a trailblazer in AI innovation, is excited to unveil AI Kimiya, a cutting-edge in-room assistant designed to elevate guest experiences in the hospitality sector. AI Kimiya is poised to transform how guests interact with hotel services…
read more
For big hotel brands, boutique is beautiful
Immersive, hyperlocal, experiential. That’s what discerning travellers want, and that’s what the hospitality industry is giving them in good measure with boutique hotels. Once a distinct and separate entity, small boutique properties are now an…
read more
Aiello Unveils new AVA At Orchard Hotel Singapore: Revolutionizing Guest Experiences With AI
Aiello is thrilled to introduce its advanced Aiello Voice Assistant (AVA) to the Singapore hospitality scene, launching exclusively at The Orchard Hotel Singapore.
read more
HotelTechReport, the leading online buying platform for hotel technology, has announced that it has surpassed 50,000 authentic product reviews. This milestone represents a significant achievement for the hotel software community, underscoring the…
read more
Unpacking the Shift in Restaurant Tech Spending
Industry experts weigh in on why they think restaurant IT budgets are increasing and how that tech spend will affect the industry.
read more