Naresh Mohan bridges tradition and innovation in Malaysia’s hospitality scene
Datuk Seri Naresh Mohan has been in the hospitality industry since the 1990s when he was the “eyes and ears” of JW Marriott Hotel, which opened its doors in Malaysia’s capital city of Kuala Lumpur in 1997…
read more
Hotels dealing with the aftermath of the global IT outage
The global IT blackout has exposed critical vulnerabilities in the hotel industry's digital infrastructure, leading to significant operational challenges.
read more
Navigating Cyber Threats in Hospitality: Key Takeaways from HITEC 2024
During HITEC 2024, industry leaders discussed the vulnerabilities hotels face from social engineering, complacency in cybersecurity investment, and the dual-edged nature of AI, urging CTOs to adopt a proactive stance…
read more
Menu Price Increases Need a Quick Reverse Course
When industry people get together to talk about hospitality there is never any shortage of enthusiasm. Topics of discussion often include new methods, advancements, current concerns, and directional advice, but how do you know what to accept as…
read more
Booking.com sounds alarm on AI-enabled travel scams
As travelers rush to book their summer getaways, Booking.com's internet safety boss says watch out for supercharged AI scams.
read more
Generator built its business on the hostel concept. Just don’t call it that anymore.
In 2005, the film director Eli Roth made a movie that gave hostels a really bad name. Putting the ludicrous plot and gory violence aside, “Hostel,” a film about two college students and their bad travel choices, cast hostels in a very seedy light…
read more
Aimbridge’s new CEO is busy fixing the company. He’s doing it with a rolling pin.
Imagine a layer cake. Multiple sheets of stacked cake bound by frosting. All the layers are connected, but when the tines of a fork dig in, it can be a deep dive from the top section to the bottom one…
read more
Howdy, partner! Lodging companies to management companies choose partnership over M&A
Sometimes, it’s better to rent or lease than to straight out buy. In homes and cars, yes—what about in the hotel business?
read more
Lighthouse expands in APAC, brings its insights to hoteliers in the region
The newly-rebranded Lighthouse (formerly OTA Insight) is keen to shine more light on data insights for hoteliers in Asia Pacific. Chief Revenue Officer, David Collier, during a recent visit to Singapore, shared that with the business experiencing…
read more
HotelTechReport, the leading online buying platform for hotel technology, has announced that it has surpassed 50,000 authentic product reviews. This milestone represents a significant achievement for the hotel software community, underscoring the…
read more
Brains Behind the Bots: Field Notes from the AI Underground
In March 2024, visionary leader Elon Musk opened another artificial intelligence startup, xAI, as an open-source challenge to ChatGPT, which is owned by OpenAI. Then IBM announced it was slashing its staff size in its increasing adoption of…
read more
Personalization viewed as a key driver of commercial value for hoteliers, as 85% of hoteliers feel it could help deliver in excess of 5% in incremental revenue
read more
Digitizing Gratuity: Hotel Tipping for Modern Guests
Learn how digital tipping fosters higher wages, feedback, and talent retention in the hospitality sector.
read more
AAHOA updates 12 Points of Fair Franchising in wake of acquisitions
At last week’s AAHOACON24, AAHOA announced a revision to its 12 Points of Fair Franchising. The revision specifically targeted Point Number 12: Sale of the Franchise System Hotel Brand(s).
read more
Cybersecurity expert shares what guests, hotels should know in wake of Omni breach
In the wake of a recent cyberattack on Omni Hotels & Resorts that prompted a "shut down [of] its systems to protect and contain its data," experts are reminding people of the actions guests can take to preserve their digital safety and weighing in…
read more
Metaverse mapping: Blockchain’s role in building virtual hotel realities
The blockchain industry is experiencing exponential growth, with a compound annual growth rate (CAGR) of 56.3%, poised to reach an impressive $163.83 billion by 2029.
read more
Legacy PMS is Negatively Impacting Guest Intelligence and a Barrier to Innovation
As the former COO of Shiji ReviewPro, my team and I have worked with many clients over the years across the globe to optimise the process of the collection of quality of the guest data that they are collecting from their guests during the…
read more
Hyatt Regency Albert Embankment: Uncovering the Owner’s Secrets and Service Shortfalls
With the Hyatt Regency The Churchill now cutting back the elite breakfast benefit I was looking at some of the other Hyatt properties in London and went down a rabbit hole.
read more