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A hotel concierge is like having a well-connected friend in a new city—someone who knows the best spots, has the right contacts, and can pull off the (nearly) impossible. Need a last-minute table at the hottest restaurant? Done. Searching for a…
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The hospitality and tech industries are navigating a liminal space where the boundaries between human and artificial are increasingly blurred. Generative AI, hyper-personalization, and digital workers are not merely disrupting established norms but…
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Hotelogix, a globally leading cloud-based hospitality technology provider, has introduced hourly booking module to help hotels maximize revenue opportunities while empowering them to offer flexible check-in and check-out times to accommodate their…
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Choice Hotels International has introduced a new modular design package, Lobby in a Box, to enhance extended stay hotel conversions for its Suburban Studios and MainStay Suites brands.
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A Bengaluru hotel recently introduced a virtual receptionist, where guest services are managed remotely via video conference, prompting mixed reactions online. Ananya Narang, CEO of Entourage, shared her surprise at checking into a hotel with no…
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Hoteliers and travel agencies have warned that controversial new hotel registration rules in Spain are not only difficult to implement but will make holidays more expensive for travellers and could hurt the tourism sector's competitiveness abroad…
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Even though artificial intelligence has been a part of our lexicon for more than seventy years, artificial intelligence remains the latest bright shiny thing. Businesses large and small feel compelled to incorporate artificial intelligence into…
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Hyatt ended free, full breakfast at Hyatt Place properties as a brand standard guarantee during the pandemic.
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A staff member at a five-star hotel in Egypt has been seriously injured following a fight with tourists who refused to pay for a service.
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On the stage on Day One of the HICAP Australia, New Zealand conference (HICAP ANZ) in Sydney this week, CBRE Asia Pacific’s Nick Hill showed wisdom beyond his years when he suggested while he has started his career going through a very challenging…
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Thai Hotels Association says temples, schools and universities offering banquet and other services for profit should not be tolerated.
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The evolving landscape of human resources in the hospitality industry has become a focal point as companies grapple with the twin challenges of talent acquisition and retention, particularly as labour shortages continue to plague the sector…
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Sebastian Lang and Marcus Schwander, hotel interior design company Lang & Schwander’s principals, have acquired Hotel Engadinerhof in Pontresina, southeast Switzerland. Financial specifics of the transaction were not revealed…
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A few years ago, the manager of a boutique hotel in Guanajuato asked me to lead a customer service training for the hotel’s reception, restaurant and cleaning staff. As a business trainer in the United States, I’d led customer service training many…
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With a long family history in hospitality, Ryan Rivett shares his outlook on the “desirable” extended stay segment and his strategy for My Place as it celebrates 10 years of franchising.
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As technology is becoming gradually more important in hospitality, the industry is facing a significant challenge: a shortage of skilled IT professionals capable of navigating the complexities of modern day technology. Developing IT talent has…
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Datuk Seri Naresh Mohan has been in the hospitality industry since the 1990s when he was the “eyes and ears” of JW Marriott Hotel, which opened its doors in Malaysia’s capital city of Kuala Lumpur in 1997…
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The global IT blackout has exposed critical vulnerabilities in the hotel industry's digital infrastructure, leading to significant operational challenges.
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