Hotel Sales Teams Need Fewer Leads, Not More
Stop Chasing the Wrong Leads. Start Closing the Right Ones.
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As Colossus Falls, So Falls the Brand
You know the saying: "As Colossus stands, so shall Rome. When Colossus falls, Rome shall fall. And when Rome falls, so falls the world." Well, the same is true of brands.
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Matt Preston reveals his biggest hotel gripes
If your hotel room doesn’t have these basic features you really need to lift your booking game.
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Four common misconceptions about auctions
As the industry matures, auctions are proving to be a reliable, transparent and effective way to sell more hotels.
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Luxury hotel REIT Braemar up for sale
The luxury hotel REIT said it doesn’t believe it “can flourish in today’s market environment” and will begin the sales process immediately.
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Booking.com and hotels increasingly go their separate ways
Hotels are reporting a significant recent drop-off in sales from online travel agencies (OTAs), particularly Booking.com, after “leaning” away from them in recent years, alongside other broader industry trends…
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Where hybrid belongs and where it doesn’t
Hospitality education in India has not kept pace with the world it claims to serve. Most institutions still follow a playbook written when the country needed supervisors, not entrepreneurs. The curriculum, the structure, and the metrics we continue…
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First, I want to thank everyone actively commenting on this hot topic here, only through open discussion can we understand the problem and find real solutions, rather than speculate on trendy terms.
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How Much Should Hoteliers Be Spending on Marketing?
With the 2026 budgeting season around the corner, the question of marketing investment has once again become front and centre. In a recent Hospitality Net Viewpoint Max Starkov set the stage by highlighting a striking imbalance: while U.S…
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What next for the hotel lending market?
During the pandemic and its aftermath, there were very few lenders willing to finance hotels. Today things couldn’t be more different. An abundance of different types of finance includes traditional bank loans, debt funds, institutional investors…
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Hotels are the final frontier of an ableist society
It was on a ferry to Bilbao from Southampton, teetering on the edge of a low bunk and sobbing with exhaustion, that I learned the first rule of accessible accommodation. Which is that it probably isn’t. Not for me, anyway…
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Building hospitality resilience in an era of escalating natural disasters
The hospitality industry operates at the nexus of service and environment, making it uniquely vulnerable to the escalating frequency and intensity of natural disasters. Recent events in North Carolina, Texas and New Mexico serve as stark reminders…
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CBRE: RevPAR growth stalls amid brand proliferation
According to CBRE's 2025 Hotel Brand Performance report, the proliferation of brands has not necessarily equated to increased revenue per available room…
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Branding, online travel agencies choke hotel profits
For decades, investors believed that strong branding, a strategic location and high occupancy were enough to ensure success in the hospitality business
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How Local Activations and Community Engagement Drive Hotel Success
I used to treat ADR and RevPAR as gospel—twin pillars holding up the temple of “successful” hotel management. Then a six‑year‑old shuffled into our lobby, laced his fingers through Santa’s glove, and whispered that we were the only place he’d get to…
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When Technology Undermines Hospitality
In the summer of 2025, traveling on business, I checked into a U.S…
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Portman shifts to acquisition mode
The prolific, big box project developer recognizes the need to acquire assets where their ability to execute complex renovations can drive better returns.
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Is AI going to make hotel websites obsolete?
We are already witnessing the emergence of the Personal AI Agents. ChatGPT Operator, Google Gemini AI Agent, Microsoft Copilot AI Agent, Claude AI Agent, etc…
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