How to prepare Your Hotel For The Agentic AI Upheaval?
I believe priority #1 for independent hoteliers, midsize and smaller hotel brands is to create true two-way APIs among three crucial technology pieces: PMS-CRS-CRM.
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To create real value, think like a guest
Let’s talk about revenue management.
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A Surprise Awaited These Travelers at Check-In: The Hotel Was Closed
Several Manhattan hotels operated by LuxUrban abruptly closed without warning, leaving visitors from around the world scrambling for a place to stay.
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Proceed with caution: navigating AI in the hotel industry
Integrated Resort Advisors Principal and HFTP International Hospitality Technology Hall of Fame inductee, Scot Campbell, is recognised as a pivotal figure in the hospitality technology landscape.
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Embrace ESG and hire professional asset managers right from the start, hotel investors advised
As Malaysia’s tourism and hospitality industry eyes a post-Covid pandemic boom, hotel investors are being urged to look beyond traditional profit measures or risk owning assets that could quickly lose value in an evolving marketplace…
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Competition intensifies in US midscale extended stay
This year, Extended Stay America celebrates 30 years in business. Originally a pioneer in the midscale, Extended Stay America today remains the only major lodging company exclusively focused on the extended stay category…
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The Defining Skill of Today’s Luxury Hotel GM: Insights from 20 Global Leaders
When Hospitality Net launched its first viewpoint in its recently launched Luxury GM World Panel, the focus was simple yet profound: What is the single decisive skill that separates an outstanding luxury hotel General Manager from the rest — and…
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Loyalty Programs: Who’s Really Winning?
I have a love-hate relationship with loyalty programs. Actually, scratch that. Mostly hate. Having sat on the franchisee side of the table, I know first-hand that these programs don’t benefit the hotel. They don’t benefit the traveler either. They…
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Forbes vs. Michelin vs. 50 Best: Which Hotel Rankings Really Matter
Stars, keys, scores, lists…everywhere you look, hotels are being ranked…
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7 lessons I’ve learned: Adam Dyke
In our new monthly feature, hospitality leaders share the moments that have taught them valuable career lessons. Adam Dyke, general manager of The Grand, York reflects on the biggest takeaways from his prolific career in hospitality…
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Relief for campaigners as five-star hotel on Milos’s famous ‘moon beach’ halted
Environmental campaigners have welcomed a decision to halt construction of a disputed five-star hotel on a Greek beach known for its outstanding natural beauty.
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Noble House preps for next moves
The next-generation Colee family leadership of owner-operator Noble House Hotels & Resorts is gearing up for what they expect to be increasing opportunity for equity participation, acquisition and third-party management growth by launching an…
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IHG Hotels & Resorts teams up with China’s King Pro League
Multinational hospitality company IHG Hotels & Resorts (IHG) has announced a collaboration with the Chinese professional Honor of Kings (HoK) league, the King Pro League (KPL). Financial terms of the partnership were not disclosed…
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Who’s the Hermit in the Presidential Suite?
In hotel penthouses around the globe, rock stars and heads of state have been displaced by cocooning patients looking to emerge as immortal butterflies.
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Airbnb seems set up for hotel expansion, competition with OTAs
Airbnb is changing its service fee structure from split to single fee, potentially positioning the company to compete with online travel agencies (OTAs) like Expedia and Booking.com. But not all affected will benefit. While it may give the…
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Hotel Sales Teams Need Fewer Leads, Not More
Stop Chasing the Wrong Leads. Start Closing the Right Ones.
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As Colossus Falls, So Falls the Brand
You know the saying: "As Colossus stands, so shall Rome. When Colossus falls, Rome shall fall. And when Rome falls, so falls the world." Well, the same is true of brands.
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Matt Preston reveals his biggest hotel gripes
If your hotel room doesn’t have these basic features you really need to lift your booking game.
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