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Eric David Meeuwsen didn’t plan on becoming one of Florida’s most trusted hospitality consultants. He just loved the feeling of a great guest experience.
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The 'king' of Britain's migrant hotels has officially become a billionaire after amassing his fortune by housing asylum seekers for the Government.
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Fifteen major operators were hit with the notice by Japan’s Fair Trade Commission mercially-sensitive information like price-setting policies, revenue per room, and projected occupancy rates. 
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Crisis isn’t a one-time test. It’s a daily measure of readiness. The hotels that thrive aren’t reacting, they’re preparing.
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A senior hotel manager who was sacked after he used one of the rooms to drunkenly play loud music at 3am and have sex with a junior female colleague has won his claim for unfair dismissal.
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Hospitality pros say Marriott will need to work hard to ensure CitizenM doesn’t cannibalize its other lifestyle brand, Moxy. CFO Leeny Oberg says that won’t be a problem.
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The Emergence of the Hallucinated Guest (and no, we are not discussing ayahuasca retreats...). Last week, a client contacted me in visible perplexity: «We received a booking for a two-bedroom suite that does not exist»…
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The $50 room service hamburger wasn’t memorable for its Wagyu beef or truffle aioli. What made it extraordinary was the moment it arrived at 2 a.m., delivered to a jet-lagged executive by John, the room service attendant. With a quiet smile, John…
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Personalization is a term used loosely these days, especially in the hospitality industry, and perhaps a better phrase for how it’s actually being used so far might be “contextualized marketing”.
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A surge in hotel foreclosures across Greece’s islands threatens small tourism businesses, despite booming visitor numbers and record-breaking travel in 2024.
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According to research undertaken by Cornell University’s School of Hotel Administration in February 2025, hotels see strong financial returns from commissions paid to the OTAs.
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Digital transformation in hotels isn’t stuck because hoteliers are scared of spending. In fact, hotels spend millions every decade on renovations, replacing FF&E (furniture, fixtures, equipment), and upgrading HVAC systems without blinking…
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What hotel brands don’t know is that they can create great financial bench strength in their hotels and their owners will pay 100% of the cost. Brands also don’t know that they can create this bench strength with resources that are readily…
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Wayne Lappage loves virtual cards – in principle. “The benefits are huge,” says the global commodity manager for travel and expense at mobility IT systems company Yunex Traffic. “You get enriched data; you’ve got better control in terms of spend…
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After years of stagnation and subdued investor appetite, Germany’s hotel sector could finally be on the cusp of a rebound. Bolstered by government efforts to revive the economy and a slowly improving outlook for growth, the market is beginning to…
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From Oscar winners to supermodels and musicians who sell out arenas, celebrities have long played a role in defining luxury lifestyles and boosting revenues. One only has to look at the impact of Taylor Swift’s Eras Tour on hotel performance to…
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Italy is taking strong steps to protect its tourism industry by targeting fake hotel and restaurant reviews with new laws.
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Branded residences have traditionally catered to affluent buyers seeking exclusivity and premium services. Though luxury has dominated the market so far, industry experts have long expected the democratization of this asset class. And now it seems…
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