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The Spanish data protection agency (AEPD) said that this practice during the check-in process at accommodation establishments constitutes an "excessive processing of personal data"
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Biannual World Parity Monitor reveals the scale of price pressure on hotel direct channels — and where hotels still hold the advantage
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As I make the rounds conducting hospitality industry training, I sense that more and more hoteliers are truly understanding the difference between “guest service excellence” and “hospitality.” 
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From London’s Park Lane to island resorts in the Indian Ocean, Gulf investors are steadily expanding their footprint in some of the world’s most prestigious hospitality assets. 
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At the Future Hospitality Summit (FHS) 2025 in Saudi Arabia, Jean-Baptiste Recher, the Chief Development Officer (CDO) of Accor, shared insights into the company’s ambitious luxury hotel projects and how they are aligning with Saudi Arabia’s Vision…
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Hilton CEO Chris Nassetta said the growth should come organically, adding that the company wants to add more brands this year.
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Forget quiet quitting; Gen Z, the proprietors of every TikTok workplace trend, are now calling themselves out with a new term you’re about to hear everywhere: the Gen Z stare.
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The "villa" owners had accused the Omni La Costa Resort and Spa of a pricing scheme that drove more guests to the resort's own rooms over their swanky villas.
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Whitbread’s budget chain keeps tight control of its UK hotels but needs more flexibility overseas
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Rate parity is an evergreen topic. I wrote an article on rate parity for hotels in 2023, and all the way back in 2015. It’s an issue that seems to stir up a lot of concern at the asset management and property levels…
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As new technology continues to proliferate, top executives believe brands that hone in on the human touch will win in 2025 and beyond
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Many activities undertaken in leisure time in the U.S., including eating out, traveling and recreation, depend on a large workforce. Data from the U.S…
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The evolution of leisure real estate is well underway, driven by shifts in consumer demand and an increasing desire for flexible spaces that combine multiple asset classes. As the middle class expands globally and remote working culture becomes…
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Creative studio says financial districts deserted in working-from-home shift could host revitalised nightlife sector
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In recent years, indoor plants have become more than just decorative items in hotel interiors. They have evolved into important elements that contribute to wellness, sustainability, and the overall guest experience. This shift reflects a growing…
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More young Arabs in the UAE are calling out restaurants and cafés that offer menus only in English. What began as a campaign led by Emiratis concerned about older citizens is now evolving into a broader push by younger residents, who say the absence…
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Resorts are increasingly attractive to institutional investors. Funds like CIG, a Singaporean sovereign wealth fund, and insurance companies Swiss Life and Aviva, are becoming more active in the resort space, according to industry experts…
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Cloudbeds has released a new report titled The Signals Behind Hotel AI Recommendations. The study is the first in the hospitality industry to examine in detail how generative AI platforms identify and recommend hotels to travelers…
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