Mahjong clinics and retreats are growing at hotels
At luxury hotels across the country, a new kind of evening activity is appearing alongside winetastings and wellness classes…
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Five low-cost wellness activations that actually move RevPAR
Emily Johnson of Elevate Hospitality Collective shares her ideas for low-cost wellness activations that boutique hotels can use to increase ancillary revenue without spa CapEx.
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Direct Booking Hotels: Why Market Share Battles Mask Economic Wins
After a decade-long campaign for direct bookings, major hotel chains have secured better economics and lower commissions despite OTAs maintaining market dominance in 2026.
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Costlier flights, hotels divide US summer travel into haves and have-nots
Rising airfares and hotel rates are making budget-conscious Americans delay or cancel summer trips while wealthy travelers are holding fast to vacation plans despite higher prices.
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Rooms with a pulse: Bus Palladium, Paris’s historic night club-turned-boutique stay
The Studio KO-designed hotel’s past life as a concert hall in Paris nightlife district Pigalle has played a central role in its transformation into a music-lover’s hotel.
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What’s the culprit for hotel profit margin erosion? New data from LWHA explains
Hotels are complicated to run, but there is one easy concept: If revenues are higher than expenses, turning a profit is the result. Unfortunately, the broader hotel industry is looking down the barrel of a cost-filled gun that isn’t shooting blanks…
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Google just filed lodging under the same commerce rail as sneakers and groceries
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Hotels can refuse tourists tap water, Italy's top court rules
A tourist’s simple request for a glass of tap water at a hotel restaurant in the Italian Dolomites has culminated in Italy’s top court ruling that being served water from the tap is not a consumer right, after a lengthy and costly legal saga…
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Design Secrets of Immersive Hotels: How the World’s Smartest Stays Pull You Into Their Story
There was a time when a great hotel meant a comfortable bed, a decent breakfast, and a reliable Wi‑Fi connection. That’s no longer enough…
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There is one subtle detail that unites the world’s finest hotels: the ability to turn the impossible into an experience. It is not merely a matter of comfort, elegance, or impeccable service…
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Hotels strive to be found as AI models conduct travel search
With people increasingly adopting AI to help plan their vacations, hotels are working to make sure that you check them out—and check in.
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US hotel sector faces pressure from rising minimum wage laws
Hotel operators across the United States are facing growing pressure from higher minimum wage laws, with labour costs rising fastest in major tourist cities.
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For decades, coffee shops have represented the most visible and aspirational part of the coffee industry. Expanding through physical retail locations was widely viewed as a sign of growth, scale, and market dominance…
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Booking site crackdown failed to cut online hotel prices – but unlocked cheaper deals offline
A major French policy designed to make hotel prices more competitive online may not have worked as intended, but it did unlock cheaper deals for customers booking directly with hotels.
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A hotel check-in system left a million passports and driver’s licenses open for anyone to see
A hotel check-in system left more than 1 million customer passports, driver’s licenses, and selfie verification photos to the open web after a security lapse. The data is now offline after TechCrunch alerted the company responsible…
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John Lewis unveils new hospitality brand ‘Platter John Lewis’
John Lewis is unveiling its new own-brand café and restaurant concept, Platter John Lewis, as part of a multi-million pound investment in its in-store dining experience.
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Common User Experience UX Pitfalls That Kill Hotel Website Conversions and How to Fix Them
You can drive all the traffic in the world to your website, but if the experience is frustrating, confusing, or slow, guests will not book. They will leave and often head straight to an OTA where the process feels easier…
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The mysterious Greek island with no tourists, no hotels and a €247,000 price tag
Greece has always been a hotspot for travellers from across the globe. But in recent years, some of its most beautiful islands have become victims of their own success…
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