Management

Upscale execs talk segment

During the session “The Lodging Industry Landscape: View from the Upscale Segment,” at the 43rd Annual NYU International Hospitality Industry Investment Conference, leaders gathered to discuss the current state of the upscale segment…
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The 'floating hotel' rusting away in North Korea

It was once an exclusive five-star resort floating directly over Australia's Great Barrier Reef. Today, it sits dilapidated in a North Korean port, a 20-minute drive from the Demilitarized Zone, the restricted area that separates the two Koreas…
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Money never looks after itself

I do not know about your experience, but for me growing up in the hotel world, and especially my first decade working in F&B and rooms, the adage, “Look after the guests and the money will look after itself,” was literally beat into my head…
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7 travel marketing trends for 2022

There is never a dull moment when it comes to marketing in general. It’s even more so in the digital marketing sphere where tactics, platforms and features evolve at such a speed it can be difficult to keep pace…
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Hilton reports Q3 net income of $240M

Hilton, for the third quarter ended Sept. 30, reported net income of $240 million. The company’s results were aided by the continued strength of leisure travel, as well as an uptick in business travel…
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How to effectively create your hotel’s USP

Has any industry had a more inconvenient pandemic than the tourism industry? Where other businesses’ main issue has been how to manage a remote team, in the early days of March 2020, it felt as though the holiday lights were turned off almost…
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