Management

Despite the efforts of brand leaders to create meaningful differentiation of hotel flags, when I speak with both professional and social meeting planners, they generally express seeing very little difference, at least within any given market…
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Which upselling offers work best? And how much ancillary revenue can I expect to make with upselling at my hotel?
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Signing up a hotel operator can be a daunting task to some, while others consider it almost trivial. We believe a careful evaluation is in order to find the best match.
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A focus piece that resumes the challenges of independent hotels in their CSR journey…
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Aren’t digital signs used mostly in retail? Aren’t they more commonly seen at events and such? Isn’t it only cinemas that use digital signs around their entrances? In truth, digital signs are used in all those circumstances, but they are also…
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Though luxury hotels are typically the first segment to feel the sting of calamity, they, on average, have a sharper recovery compared to other segments.
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It seems the new normal in hotels is smaller sales teams and the battle cry from these teams is “We are too busy to sell.” RFPs are rolling in again and all they can hope to do is to keep up with them—one at a time…
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The ever-evolving state of the restaurant industry has made restaurant management as relevant as it is challenging. Ralph Nader, CEO of Amber Consulting, unpacks this topical issue.
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There’s no way you can avoid the topic of inflation if you’re reading or watching the news. With COVID-19, and now the Russian-Ukrainian conflict, we witnessed a massive increase in the costs of products and services…
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The global travel and tourism industry's post-pandemic recovery is gaining pace as the world’s pent-up desire for travel rekindles.
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A while ago, I was conducting some focus groups with frequent travelers.  The participants were educated, experienced, and frequent guests at hotels and resorts…
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The pandemic has forever changed the future of travel. However, the travel demand is up much higher, and new travel trends have emerged since restrictions were relaxed.
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As my colleague Stephen O’Connor says, “bridge lenders are keeping the industry going – they lend where others won’t and have a penchant for executing on the most innovative hospitality projects.” This is truer now than it has ever been with…
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I am often complimented on the success of our business, the creativity of the premise and the length of time we have been in business…
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The short-term rental segment in Europe was on track to generate gross bookings of over €40 billion in 2020 – then came COVID.
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Hotel businesses are starting a long recovery process and summer is not looking too bad. The pandemic is over (at least officially.) That’s great news.
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In today’s globalised world, more and more hotel firms are expanding their business overseas. Yet success in the international arena may not translate into success at home, warn Dr Alice H. Y…
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Despite a "choppy start to the year" due to the omicron variant, Hilton Worldwide Holdings saw demand pick up "meaningfully month over month" in the first quarter, according to Hilton CEO Chris Nassetta…
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Investing in technology now after two years of dismal results may seem counterintuitive, but the financial benefits and improved guest experience will be significant.
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You might be reading this and saying to yourself, “Well, for sure every hotel needs a daily pick-up report.” But I bet you would be surprised how many hotels do not use their pick-up report and or they do not use it properly…
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Personalization is a buzzy word on many hoteliers' lips. But only a handful of operators, brands, and agencies, such as Rosewood, Virgin, The Nines, and Muzéo, seem to be truly learning how to deliver individualized service…
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A recent, very heated, discussion on LinkedIn about direct online vs OTA distribution prompted this article…
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You likely have your blinders on for the summer ahead. It will be an exciting one, to say the least, as travel recovery gets underway and we continue to contend with labor problems…
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The disruptor of traditional hospitality industry takes a new approach to loyalty programs
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