Management

Brian Gullbrants has opened 23 hotels during his career and as a result developed a habit of personally delivering employee orientations…
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The thought process involved in the branding decision process will undoubtedly impact the long-term success of the asset…
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Choice Hotels on Thursday offered the first in-depth details of plans for its $675 million acquisition of Radisson Hotel Group Americas. The endgame? Boost those franchise royalties.
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Marriott International reported second quarter earnings on Tuesday, beating consensus estimates nearly across the board and reinstated guidance for the second half of 2022 that suggests further improvement in operating fundamentals…
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As we continue exploring commercial strategy's evolution, one discipline remains in its original form, Sales…
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As many businesses prepare for a potential recession, hoteliers and resort managers can arm themselves against rising fraud costs through education, awareness and prevention.
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At age 77, the only thing Sir Rocco Forte is considering is the way forward – to see what Rocco Forte Hotels, now celebrating its 25th anniversary, can do next…
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After 40 years of welcoming travelers from across the beautiful wilderness of sub-Saharan Africa and India, I stepped away from the business at the end of last month…
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Planning for a ransomware attack is like planning for your own funeral: No one wants to do it, but everyone is better off because of it.
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Across industries, marketers and business owners find themselves ruminating over the same question – is loyalty dead?.
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Hotels that have long invested in coworking amenities are now seeing those investments pay off, as pandemic-era travelers increasingly seek out spaces purpose-built for remote work.
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Some hotel terminology from a bygone era and one that is very much critical for today:
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As international travel returns following the easing of pandemic-related restrictions and the hotel sector prepares for higher volumes of demand, property owners and investors will be looking to recoup some of the losses their businesses have…
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Insights about the job description and specific tasks of a Hotel Asset Manager by visiting lecturer, Heinz Wehrle. Hotel Asset Management requires a holistic overview and understanding of the hotel business in its entirety…
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Hotels have talked about attribute-based selling for years. Yet a new study gives more support to the concept, where a traveler chooses perks, such as a view from a high floor, to get a bundled price upfront…
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If I know anything about sales and selling now, it is largely because of my own experience and that is primarily failures.
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I recently watched a documentary on fraud and why the auditors were unable to detect anything even when they were right on top of what was so obvious to the person featured in the interview…
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Marriott International, Inc…
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All hotels, regardless of location, standard or size have late cancellations and no-shows. These tend to leave rooms empty and unsold, representing a financial loss at the end of the day…
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“Success is a continuous journey and not a specific destination” is how Amine Moukarzel, president and partner of Louvre Hotels Group and Golden Tulip Hotels MENA, views the world…
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The nature of the hotel industry is changing in Latin America with third-party managers starting to gain traction as more viable option for owners who can benefit from some scale, more sophisticated management practices and services…
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Some instincts are timeless. And in hotels, the need for giving and receiving hospitality is one of them…
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While upselling often gets touted as a great way to boost revenue and the guest experience, its importance goes way beyond that. 
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Everyone compares themselves against themselves. Has their weight increased or decreased? Did their number of steps increase this week compared to the previous week? Did they get more sleep last night than the previous night…
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