Management

Franchise owners thrive from the latest advancements in hotel tech to drive automation, productivity, guest service, and revenue
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As the first woman to serve as the president and managing director of Atlantis Paradise Island Bahamas, Audrey Oswell said despite the leadership obstacles she has faced, they never got in the way of her achievements…
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World’s third largest hotel brand to implement SP Square’s advanced operations management technology platform as Company Standard.
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The concept of franchising has, for the most part, performed positively in spite of lockdowns, supply issues and other factors. Abdul Kader Saadi, managing director of Glee Hospitality, puts multi-unit franchising in the spotlight…
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IHG Hotels and Resorts’ hotel brand Voco is trialling new tailored service ‘Turn Up’ at select properties in the UK.
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Let's be real – the desire to travel is definitely there.  This is true for people around the world.  People living in the US want to go to US destinations they have never been to or to a country they have seen only in movies.  People from other…
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Peter Strebel said the pandemic has taught him a lot about himself and he points to three specific takeaways that have made him a better businessperson…
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The pandemic has shifted the industry’s focus from fitness to wellness — which means reimagining investments in spaces like the hotel gym, and shared equipment.
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Zero-proof cocktails crafted with the same care and techniques as alcoholic beverages are increasingly slaking nondrinkers’ thirst at hotels and theme parks and on cruise ships.
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There are many instances where a couple or group of two or three diners each want just a bit more than a glass of wine yet not a full bottle…
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Hyatt Hotels Corporation has introduced Work from Hyatt: Offsite, a corporate retreat concept created in response to the evolution of remote work and growing demand from businesses to connect with colleagues in person after two years of virtual…
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Thomas Magnuson, CEO, Magnuson Hotels, calls for a return to the fundamentals of filling a hotel.
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Direct booking is a trend that is becoming more and more popular among guests. They want to receive a full offer, without intermediaries and with 24/7 reservation access…
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For many hotels and resorts, snags in the global supply chain have made it incredibly challenging to procure everything from headboards to cabinets -- even chicken.
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During the pandemic we had to make changes driven by the need for more robust health and safety, to ensure that everything was hygienic and because everything needed for every stay had to be dry cleaned afterwards, we had to be more efficient, only…
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Acouple of regions are performing well for Accor, the France-based hotel company. But let's not confuse this with those booming pre-pandemic times. The Covid hotel industry recovery still has a long way to go…
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Choice Hotels has announced plans to refresh its brands in the Europe, Middle East and Africa (EMEA) region, following “analysis of research into post pandemic travel requirements in key markets”.
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The best parts of hospitality begin with a conversation; A quality tech vendor will do everything in its power to provide up-to-date information, templates for training, and in-person demonstrations
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Report discusses the latest employment, skills, and talent management issues within the global hospitality sector.
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The latest Future Shock report illustrates how, given the right support, the sector can play its part in mitigating the looming crisis, insight from UKHospitality and CGA reveals
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Further capitalizing on the secret sauce discovered when it acquired WoodSpring Suites, Choice Hotels International has announced it is modernizing and rebranding its Suburban Extended Stay franchise brand as a low-cost, flexible conversion model…
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The latest edition of Duetto’s Pulse Report, which compares data from February with January, and cross-references this with previous years’ performance, shows continued recovery across the majority of regions, with group bookings leading the way…
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GO PAR is the new and exciting measurement everyone is talking about in the hotel business. But let’s be honest. It is a bit of a stretch to comprehend. It is a little more complicated than REVPAR.
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It still sends shivers down my spine when I think back to the beginning of the pandemic, faced with having to make drastic cuts in labor…
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