Vietnam faces tourism labor shortage
Vietnam's tourism industry is racing ahead, with international arrivals hitting new highs, but the sector is facing a growing shortage of skilled workers, from hotel staff and chefs to foreign-language guides and senior managers…
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Hospitality Is Losing the First Job That Teaches People How to Work
The UK is confronting two workforce problems at the same time. Nearly one million people aged 16 to 24 are not in education, employment or training, prompting plans to expand work experience and employment support. Meanwhile, hospitality businesses…
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The LinkedIn profile red flag that makes me skip senior candidates (it’s not what you think)
I hope this is not you! Many senior executives spend years building their careers, only to destroy their first impression within five seconds on LinkedIn…
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What I Hate About Hotel Tech. Why, in 2026, is the industry still getting the basics wrong
The author argues hotel technology remains frustratingly basic after 20+ years, with Wi-Fi now more critical than hot water for guest satisfaction.
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France changes national qualification for hotel and tourism management roles
France has updated the national professional qualification for hotel and tourism managers, revising skills requirements for senior accommodation roles.
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The Hidden Cost of Staying Lean: How Understaffing Burns Out Teams and Backfires Long Term
We’re all weathering the same storm, but too many organizations are doing it in boats with missing oars or worse, with crews rowing at double speed just to stay afloat. The “run lean” mantra has become a badge of honor in many industries, especially…
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In the sleek, rain-slicked streets of Amsterdam, a new and unsettling demographic is becoming increasingly visible: the working homeless. It is a phenomenon that is no longer confined to the fringes of society. In the shadow of the Rijksmuseum and…
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Internships, mentors and operational experience – the best ways of retaining hospitality talent
Considering the cost of hiring and training of hospitality talent, attracting and retaining them is one of the biggest investments hospitality companies can make. So what strategies are useful in aligning industry opportunities with those of young…
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Federal Govt invests $10m in recruitment & training platform available to hospitality sector
A new $10 million careers and training platform targeting three industries including hospitality has been unveiled by Australia's Minister for Trade and Tourism Don Farrell and Accommodation Australia…
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Tokyo cracks down on ‘kasuhara’ amid rise in customers abusing staff
A wave of abusive consumers has prompted authorities to introduce the country’s first ordinance to protect service industry employees
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How the ‘Pursuit of Wow’ Can Help You Deliver the Highest Levels of Service
It wasn’t that many years ago when the expected image of a hotel general manager was a tall, most likely white, man sporting a folded handkerchief in the pocket of his perfectly tailored black blazer…
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Swillhouse revelations are the end result of the glorification of hospitality’s toxic culture
From my first job to my last, hospitality businesses have not always been a safe or equal spaces for women. The Swillhouse story is a stark reminder that a toxic culture still prevails in hospitality.
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New tipping law comes into force on October 1 - affecting all pubs, restaurants and cafes
Restaurants, coffee shops, cafes and other hospitality venues will be banned from withholding tips from their staff from today in a major boost for millions of workers.
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Hotel chain Hilton targets ‘quiet quitting’ over-50s in London recruitment drive
Research found many workers cite burnout from their current office-based roles when looking for a career change
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Hospitality: A grand, rewarding career choice
Hospitality hiring trends predict an unprecedented increase, yet young students remain sceptical to pursue a career in hospitality. Seasoned hotelier Farhat Jamal dispels some of the apprehensions associated with pursuing a hospitality career…
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Tassos Kotzanastassis: How drones and AI can reshape hospitality real estate
Tassos Kotzanastassis is the founder and managing director 8G Group, a private equity real estate group,and a founding partner at Petra Hospitality Management, a hotel management company based in Istanbul and focusing on Turkey, East Mediterranean…
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Holistic approach key to retaining talent and maximizing profit
The evolving landscape of human resources in the hospitality industry has become a focal point as companies grapple with the twin challenges of talent acquisition and retention, particularly as labour shortages continue to plague the sector…
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What I learned leading a customer service seminar at an elite Mexican hotel
A few years ago, the manager of a boutique hotel in Guanajuato asked me to lead a customer service training for the hotel’s reception, restaurant and cleaning staff. As a business trainer in the United States, I’d led customer service training many…
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