Michael Kors (New York) recently opened its new flagship in the China World mall in Beijing…
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Michael Kors (New York) recently opened its new flagship in the China World mall in Beijing…
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Has personalisation in hotels gone too far?
Personalisation dominates the hotel industry’s messaging, but for owners the real issue is whether it pays off - and whether guests actually want it in the first place.
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Postpartum care services in hotels gain traction among new mothers in Japan
For many new mothers, questions about breastfeeding, weaning and returning to work can feel overwhelming. As a result, a growing number in Japan are turning to postpartum care services offered by private companies, where midwives and nurses provide…
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Hotels in Brazil must adopt digital guest registration by 20 April
Hotels and inns in Brazil must adopt a new digital guest registration system by 20 April, according to the Ministry of Tourism of Brazil. The measure introduces a standardised national form, known as the Ficha Nacional de Registro de Hóspedes…
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Malaysia pushes hotel check-in and check-out times into tourism policy debate
Malaysia’s Tourism, Arts and Culture Ministry has urged hotels to offer guests a 23-hour stay, using a model such as 2pm check-in and 1pm check-out, as the country prepares for Visit Malaysia 2026.
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Spain’s hotel sector poised for expansion in the budget and economy segment
The budget hotel segment might be the next star in Spain’s hospitality industry, with current offerings well below other European countries. A new report from Alvarez & Marsal analyzes the high expectations for the low-cost category of hotels from…
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The Latest Way to Create an Isolated Retreat: Buy a Whole Village
Wealthy buyers and tourism entrepreneurs are acquiring abandoned European villages — school, church and bar included.
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Rescued Scafell Pike hikers urged to pay hotel bill and return head torches
A mountain rescue team has appealed for two rescued walkers to pay a hotel bill they owe, return head torches they took and collect a hospital crutch one of them used to climb Scafell Pike in treacherous conditions…
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Govt Plans $4 Billion High-Rise Redevelopment of New York’s Roosevelt Hotel
Pakistan will pursue a high-rise redevelopment of the iconic Roosevelt Hotel in New York through a joint-venture privatization model, aiming to attract $3-4 billion in investment and boost the value of its stake by up to 250 percent…
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The World’s Most Famous Ice Hotel Just Opened — and It Has a Fully Playable Piano Made of Ice
Every winter, one of the most unusual hotels on Earth rises from the frozen Torne River in northern Sweden. Built entirely from ice and snow, ICEHOTEL in Jukkasjärvi is remade from scratch each year. And when spring arrives, it melts back into the…
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Delivering The “Vibe” Of Hospitality Requires E.P.I.C. Qualities
In addition to being arguably the most used word by younger generations as an adjective, adverb, and noun, the word “epic” is also the name of a new Orlando theme park, an International ski pass, the maker of popular video games, and a company…
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Hotel robots work best for delivery, not bartending, Taiwan operator finds
As AI technology matures, robotic applications are flourishing across industries, with many seeking new business opportunities. However, challenges vary when it comes to actual implementation.
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Travelers, beware: Netflix just killed the ability to cast content from your phone to TVs
For years, the ritual was simple: Check into your hotel room, connect your phone to the Wi-Fi, and tap a single button to beam the latest season of Stranger Things directly to the TV. It was a relatively frictionless way to bypass clunky hotel…
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‘We’ve seen everything’: tales from the frontline of hospitality's late-night workers
Sex, drugs, drinks – and great connections. Bar workers report from the frontline of the midnight shift
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Years at a luxury hotel teach you a lot about people. I could usually tell who would tip well before they even reached the front desk.
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The End of the Hyperlink Economy: How to Take Advantage of the Zero-Click Search?
With the advent of AI Search, Answer Engines and people no longer clicking on Google’s listings because of the answers provided in the Answer Box by Google’s own Gemini AI, how do you structure your marketing in this new zero-click world…
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The #1 Mistake Hotels Make with AI: Bolting It onto Old Workflows
AI is everywhere right now. It’s in your newsfeed, in the trade magazines, at the hotel conferences, and yes, even creeping into those late-night WhatsApp chats with fellow operators. The promises are shiny: faster check-ins, smarter pricing…
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In the early 2000s, the online travel landscape looked very different from today. Expedia, Orbitz, Hotels.com, Travelocity and CheapTickets all operated as independent companies, competing aggressively for consumer attention…
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