480,000 phishing emails sent from a PC hidden behind a fridge in a Japanese hotel room
Police arrested a Chinese couple for placing the computer that was found in a Kobe hotel and using stolen credit cards to make purchases.
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Booking Holdings has launched Vayo, a personal AI travel service, with plans to invest $100 million in the business. The Seattle-based company opened a waitlist for its free, invite-only private beta on October 14…
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1.1 million hotel-branded ads linked to ‘predatory OTAs’ in a single month
The run of bad press for artificial intelligence (AI) continues, and this time it’s the turn of “predatory” online travel agencies (OTAs). These are the websites that look like a legitimate hotel website but are far from the real deal…
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Mews Survey Finds 89% of Hotel Guests Prefer AI in Background, Not at Front Desk
A global survey of 3,250 travelers found that while most hotel guests are open to artificial intelligence (AI) in hospitality, 89% prefer AI to operate behind the scenes or alongside human service, rather than replacing staff in guest-facing roles…
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Man posing as NBA star steals $90K luxury car from Georgia hotel
Police linked the suspect to another vehicle theft in Savannah two weeks before the BMW went missing
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Hotel robotics leader wins Marroit and Atour as clients—but still can’ t turn a profit
Gross margins on hardware keep getting squeezed, even as R&D and sales expenses continue to climb.
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IHG launches US beta of AI search across digital channels
The new search tool allows travellers to enter requests in everyday language rather than relying only on standard filters.
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World’s first robo-staffed hotel on the way
Robots’ production in technology powerhouse Shenzhen is highly efficient and is of top quality. And, robots will soon be walking into hotels – as servants.
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The robots that save waiters 3,000 kilometres a year at a Granada hotel
Technology that frees professionals from mechanical tasks, so they can focus on improving customer service, is increasingly used in an industry where staff shortages are a problem
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New EU standards aim to curb fake hotel reviews
The European Commission has launched a new Code of Conduct on online hotel reviews to address fake and misleading feedback.
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A Chinese robotics company put its automated production line for robot joints into operation on Sunday, marking a key leap for the embodied artificial intelligence (AI) industry to progress from technology research and development (R&D) to…
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Top 5 hospitality industry trends to watch in 2026
Luxury travelers and major eventgoers are slated to drive hotel demand this year, while rising labor costs and advancements in artificial intelligence could shift hospitality operations.
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AI hiring is here. It’s making companies — and job seekers — miserable
As America’s labor market slows, AI-led interviews and auto-generated cover letters are dramatically changing the process of getting a job. And maybe not for the better.
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For years, hotel digital marketing optimization was largely an engineering problem with a predictable playbook: feed conversion signals into ad platforms, refine audiences and bidding, attribute outcomes across touchpoints and scale spend where…
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Hotel robots work best for delivery, not bartending, Taiwan operator finds
As AI technology matures, robotic applications are flourishing across industries, with many seeking new business opportunities. However, challenges vary when it comes to actual implementation.
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Thai Hotel Chain RoomQuest Becomes World's First Fully AI-Automated Hospitality Group
CEO Peerawat Hansirikul leads unprecedented transformation of hotel operations with US partner, targeting global markets from 2026.
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Amenitiz raises $45M to empower independent hotels with AI management
Independent hoteliers and smaller property managers throughout Europe have struggled with using multiple disconnected tools and outdated software that do not meet their specific operational needs.
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Hotels push live ChatGPT integrations as AI search goes bookable
Eyeing an opportunity to grow direct bookings, hotels are pushing their technology partners to integrate live availability and pricing data into artificial intelligence (AI)-search platforms…
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