W Hotels Unveils Hotel Tales to Showcase Unique Guest Experiences
W Hotels, part of Marriott Bonvoy’s portfolio of over 30 hotel brands, unveils its new global series Hotel Tales. Presented in an editorial-documentary style, the series showcases the untold stories and unforgettable moments that can only happen at…
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How the ‘Pursuit of Wow’ Can Help You Deliver the Highest Levels of Service
It wasn’t that many years ago when the expected image of a hotel general manager was a tall, most likely white, man sporting a folded handkerchief in the pocket of his perfectly tailored black blazer…
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Swillhouse revelations are the end result of the glorification of hospitality’s toxic culture
From my first job to my last, hospitality businesses have not always been a safe or equal spaces for women. The Swillhouse story is a stark reminder that a toxic culture still prevails in hospitality.
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Raffles Hotels & Resorts unveils ‘The Butler Did It’ campaign
Raffles Hotels & Resorts has launched a striking portrait of the art of hospitality that celebrates its renowned butler service.
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The weirdest room service requests revealed, including caviar hot dogs and fresh goat’s milk
Gone are the days when guests simply ordered a club sandwich and skinny fries. Hotel guests make some rather outlandish and unusual room service requests, according to a new report.
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Hotel employees share the 7 red flags to look for when checking into a hotel
Airbnb is losing clients to hotels — but that doesn't mean the latter is always a perfect solution. Some hotels are better than others, and there are a few things guests can look for to see how their accommodations might stack up…
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‘Experience Is Not Expertise’: Why Rich, First-Time Hoteliers Are Failing So Spectacularly
A series of disappointing stays courtesy of wealthy but inexperienced owners has our editor at large recoiling from a growing blight in the travel industry.
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Coventry hotel appealing for memories
COVENTRY’S Telegraph Hotel is appealing for photos and stories to help create an immersive experience which will bring its past to life.
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Keep Michelin men out of our hotels!
It’s probably escaped most people’s attention, what with the football, the election, the Ukraine war, the horrors of Gaza, the assassination attempt and the revelation that the most powerful human on the planet has the intellectual sharpness of a…
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Why franchising can be a ‘win-win’ for the industry
A successful franchising strategy should ensure “there is a brand for every owner and a brand for every guest”, according to Amit Sripathi, EVP & chief development officer, Wyndham Hotels & Resorts. “Gen Z and Millennials are very different from…
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What’s behind Guldsmeden Hotels’ industry leading sustainability stance?
Nestled in the heart of Berlin is Lulu Guldsmeden, a charming hotel that blends a warm atmosphere with spacious, eye-catching rooms and a focus on sustainability.
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Two of S.F.’s biggest hotels reportedly lose $1 billion in value after owner exits
Two of San Francisco's biggest hotels, Hilton Union Square and Parc 55, have lost $1 billion in value as the city’s critical tourism sector continues a slow recovery, according to a new report.
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Almost every hotel or resort customer reads guest reviews
New research from Accor in Europe examines the growing importance of guest reviews and ratings when booking a hotel stay.
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Why going green is not just good for the planet, it’s also good for hotels’ bottom line
Ireland has committed to achieving net-zero emissions by 2050 and all business sectors must be cognisant of this and integrate sustainability into their strategic planning.
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Serving up excellence on a plate at Seafield Arms as hotel celebrate double AA honours
THE champagne corks have been popping at the Seafield Arms Hotel in Cullen after being awarded two coveted quality ratings.
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Michelin Picks 24 Top Hotels in France in First-Ever Ranking
The Michelin guide awarded its first honors for hotels, giving just 24 establishments in France the highest three “keys” rating.
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Two luxury Liverpool city centre hotels hit with poor food hygiene ratings
Two high-end Liverpool city centre hotels that both opened in recent years have been hit with poor food hygiene ratings.
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Should You Trust a Hotel’s Star Rating? Depends Where You Look.
In a sea of hotel reviews and star ratings, it’s hard to know who to rely upon. Here’s how to get a vetted measure of what you’re in for before a trip.
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