Hyatt Executive Chairman steps down amid scrutiny over Epstein connections
Tom Pritzker, executive chairman of Hyatt Hotels, has resigned following the release of U.S…
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How the 'asylum king' worth £400 million ran Britannia Hotels into the ground
Even if you're disdainful as to the validity of online hotel reviews, customer feedback that contains phrases including 'absolutely dire' and the words 'drab', 'grimy', 'smelly', and even 'disgusting', may give even hardened digital cynics pause for…
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Amsterdam Hotels on AI Risks: Protecting Guest Privacy with Secure Systems, Ireckonu Warns
In a significant warning to the hospitality industry, Ireckonu, a leading provider of technology solutions for hotels, has raised alarms about the potential privacy risks hotels face when using public AI tools like ChatGPT with guest data. With the…
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Four-star hotel in Spain fined for scanning guest's ID card
The Spanish data protection agency (AEPD) said that this practice during the check-in process at accommodation establishments constitutes an "excessive processing of personal data"
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Disney World Hotels Face Unfortunate Glitch, Locking Hundreds of Out Their Rooms
You’re soaking up the final moments of your Disney World vacation inside of the hotels — the Florida sun on your face, a Mickey waffle in hand, and a morning full of magic ahead. Then, without warning, everything changes. You return to your hotel…
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Views from a hospitality girl… reputation, reputation, reputation
Well hello there hospitality people, I’m back with another insight into the ramblings of my hospitality mind. Once again, I’m writing this month’s column from the front-line as I continue my engagement “up north” in Aberdeen. In truth I’m sat behind…
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Security being stepped up to prevent squatting in Mallorca's hotels
Some establishments are easier targets than others
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W Hotels Unveils Hotel Tales to Showcase Unique Guest Experiences
W Hotels, part of Marriott Bonvoy’s portfolio of over 30 hotel brands, unveils its new global series Hotel Tales. Presented in an editorial-documentary style, the series showcases the untold stories and unforgettable moments that can only happen at…
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How the ‘Pursuit of Wow’ Can Help You Deliver the Highest Levels of Service
It wasn’t that many years ago when the expected image of a hotel general manager was a tall, most likely white, man sporting a folded handkerchief in the pocket of his perfectly tailored black blazer…
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Swillhouse revelations are the end result of the glorification of hospitality’s toxic culture
From my first job to my last, hospitality businesses have not always been a safe or equal spaces for women. The Swillhouse story is a stark reminder that a toxic culture still prevails in hospitality.
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Raffles Hotels & Resorts unveils ‘The Butler Did It’ campaign
Raffles Hotels & Resorts has launched a striking portrait of the art of hospitality that celebrates its renowned butler service.
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The weirdest room service requests revealed, including caviar hot dogs and fresh goat’s milk
Gone are the days when guests simply ordered a club sandwich and skinny fries. Hotel guests make some rather outlandish and unusual room service requests, according to a new report.
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Hotel employees share the 7 red flags to look for when checking into a hotel
Airbnb is losing clients to hotels — but that doesn't mean the latter is always a perfect solution. Some hotels are better than others, and there are a few things guests can look for to see how their accommodations might stack up…
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‘Experience Is Not Expertise’: Why Rich, First-Time Hoteliers Are Failing So Spectacularly
A series of disappointing stays courtesy of wealthy but inexperienced owners has our editor at large recoiling from a growing blight in the travel industry.
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Coventry hotel appealing for memories
COVENTRY’S Telegraph Hotel is appealing for photos and stories to help create an immersive experience which will bring its past to life.
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Keep Michelin men out of our hotels!
It’s probably escaped most people’s attention, what with the football, the election, the Ukraine war, the horrors of Gaza, the assassination attempt and the revelation that the most powerful human on the planet has the intellectual sharpness of a…
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Why franchising can be a ‘win-win’ for the industry
A successful franchising strategy should ensure “there is a brand for every owner and a brand for every guest”, according to Amit Sripathi, EVP & chief development officer, Wyndham Hotels & Resorts. “Gen Z and Millennials are very different from…
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What’s behind Guldsmeden Hotels’ industry leading sustainability stance?
Nestled in the heart of Berlin is Lulu Guldsmeden, a charming hotel that blends a warm atmosphere with spacious, eye-catching rooms and a focus on sustainability.
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