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Personalisation, food & beverage, and market research are fundamental to creating hospitality experiences that increase loyalty and revenue.
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For travelers in the 1980s and 1990s, having a telephone in a hotel bathroom was considered a hallmark of luxury. Alongside televisions above bathtubs, bathroom phones symbolised an era of opulence. Their presence in five-star hotels was a clear…
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SiteMinder has revealed that Indian travellers are emerging as the most influential change-driving force in the global hotel industry in its SiteMinder’s Changing Traveller Report 2025, the largest survey globally on accommodation…
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Hoteliers are starting to realise that room rates alone can’t drive the profits they need. As many reach a ceiling when it comes to average daily rates (ADR), there’s a question mark hanging over how to boost the bottom line. It has to come from…
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Good Vibes: When you first walk into a hotel lobby do you get a sense of the hotel? A sense of positive or negative vibes. I have seen both lately and I firmly believe it starts with the Hotel General Manager – not rocket science…
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