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RevPAR is a critical statistic for hotels. It always has been, always will be. But it has some gaps. Namely, it doesn’t quite fit in the modern world of hotels that’s focused on growing ancillary spend as well as the relationship between ancillaries…
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Around 7:30 a.m. on a recent Thursday, a sharply dressed man in his 40s strolled into a buffet restaurant of a hotel in Yeouido, western Seoul, with the ease of a regular.
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Joan Carles Casanovas (Sabadell, 1967) is the new director of the Hostal de la Gavina. He has a long career in the hotel industry and has spent the last ten years managing another iconic establishment: the Hotel Casa Fuster…
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Eric David Meeuwsen didn’t plan on becoming one of Florida’s most trusted hospitality consultants. He just loved the feeling of a great guest experience.
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Restaurants are back, but the people who work there may not be OK. Here's what you need to know.
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The tourist referred the incident to the Israeli Ambassador to Japan, Gilad Cohen, and sent a letter to Kyoto Governor Takatoshi Nishiwaki raising concerns over discriminatory practices.
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According to research undertaken by Cornell University’s School of Hotel Administration in February 2025, hotels see strong financial returns from commissions paid to the OTAs.
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Regional performance varied widely, with Los Angeles experiencing significant growth, while Las Vegas faced sharp declines.
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It doesn’t bother me if the hotel breakfast is included with my stay or not. Most times, I’d rather eat at a nearby café that’s favoured by locals.
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In Sicily, the small village of Castelmola has inspired well-heeled ballers from around the world to buy them out for ultra-exclusive events.
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Meeting Planners Aren’t Just Booking Your Ballroom—They’re Booking Your People
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The new measures will take effect in March 2026 if approved by the city assembly.
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Leading hotel booking platform OYO has introduced a new check-in policy for its partner hotels. According to the new guidelines, effective this year, unmarried couples are no longer allowed to check in…
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Everyone wants you to join their loyalty program these days. From the local coffee shop to the supermarket and what’s clinking in your wallet, loyalty is all the rage.
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J.D. Power Japan conducted a survey on hotel loyalty program satisfaction for global brands and domestic brands in Japan, calculating scores from four factors of ‘member benefits,’ ‘loyalty points,’ ‘app or website’ and ‘information from a hotel.’…
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For three decades, the wellness trend in hospitality has been gradually gaining momentum. Yet, according to Jeremy McCarthy – group director of leisure, spa and wellness at Mandarin Oriental – the industry shattered an “atmospheric ceiling” in 2024…
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As the year races to a close, some avid travelers are approaching the finish line of a very niche marathon.
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Personalisation, food & beverage, and market research are fundamental to creating hospitality experiences that increase loyalty and revenue.
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