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Around 7:30 a.m. on a recent Thursday, a sharply dressed man in his 40s strolled into a buffet restaurant of a hotel in Yeouido, western Seoul, with the ease of a regular.
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Joan Carles Casanovas (Sabadell, 1967) is the new director of the Hostal de la Gavina. He has a long career in the hotel industry and has spent the last ten years managing another iconic establishment: the Hotel Casa Fuster…
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Eric David Meeuwsen didn’t plan on becoming one of Florida’s most trusted hospitality consultants. He just loved the feeling of a great guest experience.
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Restaurants are back, but the people who work there may not be OK. Here's what you need to know.
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The tourist referred the incident to the Israeli Ambassador to Japan, Gilad Cohen, and sent a letter to Kyoto Governor Takatoshi Nishiwaki raising concerns over discriminatory practices.
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According to research undertaken by Cornell University’s School of Hotel Administration in February 2025, hotels see strong financial returns from commissions paid to the OTAs.
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Regional performance varied widely, with Los Angeles experiencing significant growth, while Las Vegas faced sharp declines.
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It doesn’t bother me if the hotel breakfast is included with my stay or not. Most times, I’d rather eat at a nearby café that’s favoured by locals.
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In Sicily, the small village of Castelmola has inspired well-heeled ballers from around the world to buy them out for ultra-exclusive events.
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Meeting Planners Aren’t Just Booking Your Ballroom—They’re Booking Your People
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The new measures will take effect in March 2026 if approved by the city assembly.
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Leading hotel booking platform OYO has introduced a new check-in policy for its partner hotels. According to the new guidelines, effective this year, unmarried couples are no longer allowed to check in…
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Everyone wants you to join their loyalty program these days. From the local coffee shop to the supermarket and what’s clinking in your wallet, loyalty is all the rage.
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J.D. Power Japan conducted a survey on hotel loyalty program satisfaction for global brands and domestic brands in Japan, calculating scores from four factors of ‘member benefits,’ ‘loyalty points,’ ‘app or website’ and ‘information from a hotel.’…
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For three decades, the wellness trend in hospitality has been gradually gaining momentum. Yet, according to Jeremy McCarthy – group director of leisure, spa and wellness at Mandarin Oriental – the industry shattered an “atmospheric ceiling” in 2024…
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As the year races to a close, some avid travelers are approaching the finish line of a very niche marathon.
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Personalisation, food & beverage, and market research are fundamental to creating hospitality experiences that increase loyalty and revenue.
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For travelers in the 1980s and 1990s, having a telephone in a hotel bathroom was considered a hallmark of luxury. Alongside televisions above bathtubs, bathroom phones symbolised an era of opulence. Their presence in five-star hotels was a clear…
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