‘Please don’t take anything with you’: Swiss hotel’s special message for Indian guests
A Swiss hotel has issued specific rules for Indian guests, including charges for shared meals and a reminder to maintain quiet in common areas.
read more
By tag
Select Tags:
Common User Experience UX Pitfalls That Kill Hotel Website Conversions and How to Fix Them
You can drive all the traffic in the world to your website, but if the experience is frustrating, confusing, or slow, guests will not book. They will leave and often head straight to an OTA where the process feels easier…
read more
The Top 10 Reasons Customers Leave a Brand or Business
This article answers the question: What are the top 10 reasons customers will stop doing business with you or leave for another brand?
read more
Digital euro could reshape hotel payment systems across Europe
Hotels across Europe are preparing for the possible introduction of the digital euro, a central bank digital currency that could reshape how guests pay for rooms and services.
read more
7 things boomers do at hotel breakfast buffets that make millennials die inside
The breakfast buffet is a strange social experiment where generations collide over scrambled eggs and mini muffins, revealing patterns that are impossible to ignore.
read more
Refining assets, cutting costs: How China’s hotel industry seeks value growth
Cushman & Wakefield has released its 2025 China Hotel Industry Market Investment and Value Insights report.
read more
Holiday Inn Express adds scent-based alarm clocks to rooms
Wake up and smell the bacon. Holiday Inn Express by IHG is launching a world-first hotel experience with a scent-based alarm clock in an effort to improve guests’ sleep and mornings.
read more
Facing poor demand, hotels offer bargain deals to draw holidaymakers
Facing lower occupancy due to high-season sticker shock, hotels across Türkiye have rolled out aggressive discount campaigns in a bid to lure local vacationers. Some establishments are offering discounts of up to 30 percent, while others have…
read more
What Revenue Managers Can Learn From Electric Wiring
I recently decided to rewire a couple of light switches at home. One upstairs, one downstairs. Simple job. Two switches. Two lights. One brain (mine). What could go wrong? Plenty.
read more
A CORFU hotel boss has accused a Brit gran of "fabricating complaints" after she moaned her stay was a "nightmare" thanks to "no bacon, sausages or chips"…
read more
International tourist arrivals grew 5% in Q1 2025
International tourist arrivals (overnight visitors) increased by 5% in the first quarter of 2025 though results were mixed among regions and sub-regions.
read more
Accor CEO tells industry to ‘enjoy the ride’ and tips key trends
Sebastien Bazin, chairman & CEO, Accor, told hospitality professionals to “enjoy the ride” as he predicted the continued growth of travel and tourism at the IHIF EMEA in Berlin on Monday.
read more
Is This the Future of Luxury Hotels? This Hotel CEO Weighs In
The luxury hotel industry is changing fast. The Langham Hospitality Group CEO Bob van den Oord discusses how his brand is adapting—and what the future holds for high-end travel.
read more
Beyond luxury: differentiation and wellness in hotels and branded residences
In an increasingly competitive landscape, differentiation has become one of the biggest challenges for luxury hotels and branded residences, with traditional markers of high-end hospitality no longer no longer adequate when seeking to create a true…
read more
Couple who complained after being served 'stale' croissants at 'mouldy' French hotel win £4k payout
A couple has won nearly £4,000 in damages after complaining about stale croissants and mouldy rooms during their stay at a four-star French hotel.
read more
Canada’s first Hard Rock Hotel set to open in London
BRISBIN BROOK BEYNON ARCHITECTS — A former cereal factory in London, Ont. has been transformed into a Hard Rock Hotel that is nearly complete. It will open with 164 rooms in its first phase, with plans to expand to 353 rooms in the second phase. It…
read more
Why guest retention is the #1 priority for hoteliers in 2025?
To begin with, revenge travel is over. STR and Tourism Economics final 2025 forecast reflects a downgrade in growth rates because of concerns over rising costs of living. It’s simple math: higher cost of living means less disposable income which…
read more
NICs rise will force businesses to close, warn hospitality bosses
Hospitality businesses will be forced to close while others will have to slash jobs and investment as a result of changes to national insurance announced in the budget, according to a letter to the chancellor signed by the bosses of more than 200 of…
read more