Tourist goes viral for questioning Malaysian hotel staff about ‘missing’ China flag
A Chinese tourist has gone viral online for confronting hotel staff in Malaysia over the absence of his national flag.
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Design Secrets of Immersive Hotels: How the World’s Smartest Stays Pull You Into Their Story
There was a time when a great hotel meant a comfortable bed, a decent breakfast, and a reliable Wi‑Fi connection. That’s no longer enough…
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There is one subtle detail that unites the world’s finest hotels: the ability to turn the impossible into an experience. It is not merely a matter of comfort, elegance, or impeccable service…
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Love the scent of your luxury hotel? Buy a bottle and take it home
Luxury travel has a new currency: feeling. Destination still matters but so does the sensation that lingers long after departure. Emotion, not acquisition, now defines the modern travel experience, and hotels are extending that connection beyond…
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Luxury Hotel Rate Inflation: What Is Driving This Frustrating Trend?
Across the board, we’ve seen a lot of inflation in recent years, particularly since the start of the pandemic. Admittedly inflation hasn’t impacted all parts of the economy equally.
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What I Hate About Hotel Tech. Why, in 2026, is the industry still getting the basics wrong
The author argues hotel technology remains frustratingly basic after 20+ years, with Wi-Fi now more critical than hot water for guest satisfaction.
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Hotels Lying About Toiletry Brands: How Common Is It, And Does It Matter?
I have to say, I really find it disappointing that hotels play these kinds of games, especially over longer periods of time…
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Bvlgari Hotels shine spotlight on Italy’s women of organic wine
Bvlgari Hotels & Resorts has launched a new global wine list celebrating 22 pioneering Italian women in organic viticulture, uniting luxury hospitality with sustainability and empowerment.
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Young adults are drinking less. What can the wine industry do?
The big, bold bottles of wine once guaranteed to impress are no longer cutting through with today’s younger drinks. Young Australians are drinking less wine, and when they do, it’s on different terms. For operators, the challenge is clear — but so…
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A robe one night and a bunk the next taught me this: luxury smooths the edges, hostels widen the circle—and the best life uses both. I booked them 24 hours apart by accident—and then decided to make it a tiny social experiment…
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9 hotel habits boomers refuse to change, no matter how outdated they are
From checking in at the front desk to collecting hotel toiletries, these nine classic habits reveal how boomers experience travel differently.
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For god’s sake, spare me from business hotels with personality
A behind-the-scenes look at the work of Rutherford Hall, critical communications strategist
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Hotel tech: Are hotels getting too smart?
From robot butlers to smart showers, hotels are racing to upgrade their rooms with tech - though not every guest is ready for the upgrade...
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Can ‘fun’ shake up franchising in Asia Pacific?
Ovolo bets its ‘fun’ ethos and unique design can rewrite the rules of franchising in Asia Pacific, but is the region ready for non-conformity?
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The mystery of Sky Marine Hotel: Does it even exist?
Sky Marine Hotel Singapore is a fraudulent hotel listing that has appeared on Google Maps and various online platforms, claiming to be a luxury accommodation facility. The listing presents itself as a seaside hotel with stunning ocean views…
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Why human-led hospitality still wins in a tech-driven world
There’s an old proverb that says if a stranger shows up at your door, feed them for three days before you ask who they are, where they’re from and where they’re going. And that's a perfect illustration of true hospitality…
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What Bangkok street vendors can teach the hospitality industry
Bangkok street vendors exemplify true hospitality through instinctive service, efficiency, and warmth—offering invaluable lessons to the hospitality industry on guest recognition, inclusivity, and human connection beyond luxury standards…
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10 Hotel Truths for 2025 (That Actually Matter)
We’re halfway through 2025, it’s time to call it like it is and hospitality has seen a lot; some great ideas, a lot of noise, and more than a few flops.
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