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Becca Krug, client services director at Davies Tanner, assesses the strategic role AI should and shouldn’t play in a hotel’s marketing and PR activity.
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Kenny Rogers never sang about debt yields or PIPs, yet he still managed to offer some of the best investment advice in the industry: «You've got to know when to hold 'em, Know when to fold 'em, Know when to walk away, And know when to run»…
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Those in the field of logistics refer to 'the last mile' as the crucial, final leg of the supply chain, where goods are moved to the buyer’s doorstep.
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Longevity has become a $4.6 trillion conversation. But so far, much of it has been happening in the wrong rooms. Cryogenic chambers. Extreme fasting retreats. $2,000-a-night wellness clinics. Supplements with Latin names and price tags to match. The…
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Luxury prides itself on intuitive service: anticipating what a guest needs before the guest articulates it — or even knows they need it, but there is one area where the industry consistently falls short: accessibility…
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With the perfunctory New Year’s resolutions soon approaching, everyone is looking to starting fresh in 2026. For the hotel world, the appropriate adage is: “As one does at home, one will soon from their chosen travel accommodations.”…
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Did you know that Abraham Maslow never came up with the hierarchy of needs pyramid named after him?
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Private equity’s next big bet in hospitality real estate looks increasingly to be taking shape around extended stay, co-living, and hybrid lodging, a set of subsectors that until recently were peripheral to the core hotel and hospitality business…
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Luxury travelers and major eventgoers are slated to drive hotel demand this year, while rising labor costs and advancements in artificial intelligence could shift hospitality operations.
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This is a story about a disagreement I had with a client. I should mention, this was a friendly disagreement. His idea of an amazing experience was to go above and beyond, always exceeding the customer’s expectations…
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At Cayuga Hospitality Consultants’ Annual Conference 2025, industry leaders examined where hospitality is headed and how to prepare for the next era of change. From AI integration and workforce evolution to shifting insurance markets and event space…
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The mass adoption and corporate buyouts of boutique hotels threaten the very USP that made them desirable in the first place.
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At WiT Singapore, hotels and OTAs find common ground in a new battleground: trust, experience, and emotion.
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They move million-pound supercars around London’s streets every day, but what happens when a wing mirror gets dinged or an owner is exceptionally rude?
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Three HICAP legends opened the conference by discussing their careers as well as technology and emerging markets.
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Hotel investors looking to mitigate the impact of economic, geo-political and natural events on their next wave of active projects should be focusing on the project management budget as their point of control…
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The diversification of holiday destinations is a major trend in leisure hospitality as travellers seek new experiences beyond the beach, unique locations away from the crowds and cooler temperatures in times of heatwaves. And mountain resorts stand…
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Ahead of its first-ever global “key” ceremony recognizing the top hotels in the world, the French company came clean on how it makes money.
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