Hotel Assistant: World’s first end-to-end AI voice hotel agents take 10,000 calls a day
The first end-to-end global team of AI generated booking assistants are taking interactive calls for over one million properties worldwide
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Hotel Assistant: World’s first end-to-end AI voice hotel agents take 10,000 calls a day
The first end-to-end global team of AI generated booking assistants are taking interactive calls for over one million properties worldwide
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Hotel leaders to explore the use of AI and guests experience goals at TIS2024
The fifth edition of TIS – Tourism Innovation Summit will take place from October 23 to 25, 2024 in Seville, Spain.
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Artificial Intelligence Is Checking Into Your Hotel – Are You Ready?
Even though artificial intelligence has been a part of our lexicon for more than seventy years, artificial intelligence remains the latest bright shiny thing. Businesses large and small feel compelled to incorporate artificial intelligence into…
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Redefining Hotel Search for Travel’s Experiential Era
Travel search and booking has long been a four-box checklist for the hospitality industry: destination, dates, number of people, and budget. The traveler fills out the basics of a trip, and the supplier — a hotel, an airline, a travel agency —…
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Silicon valley’s tech bros are having a difficult few weeks. A growing number of investors worry that artificial intelligence (ai) will not deliver the vast profits they seek. Since peaking last month the share prices of Western firms driving…
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Innocorn Introduces AI Kimiya Elevating Luxury Hotel Guest Interactions to New Heights
Innocorn, a trailblazer in AI innovation, is excited to unveil AI Kimiya, a cutting-edge in-room assistant designed to elevate guest experiences in the hospitality sector. AI Kimiya is poised to transform how guests interact with hotel services…
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How the leisure segment can evolve
The post-Covid demand recovery in the leisure segment has been remarkable, and this has no doubt been one of the drivers of increased investor interest in resorts.
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Five Key Hospitality Trends for Attracting Tomorrow’s Travelers
Picture this: As you step up to the check-in counter at a hotel, the receptionist asks, ‘Have you stayed with us before?’ This seemingly simple question reveals a critical flaw in the hotel’s operations and shows that the hotel is falling behind in…
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Hotels dealing with the aftermath of the global IT outage
The global IT blackout has exposed critical vulnerabilities in the hotel industry's digital infrastructure, leading to significant operational challenges.
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Help! We Had to Sleep in the Hotel’s Breakfast Room. We Would Like a $215 Refund.
A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible.
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Aiello Unveils new AVA At Orchard Hotel Singapore: Revolutionizing Guest Experiences With AI
Aiello is thrilled to introduce its advanced Aiello Voice Assistant (AVA) to the Singapore hospitality scene, launching exclusively at The Orchard Hotel Singapore.
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Cvent announces AI-powered offerings for hoteliers
Cvent unveiled new AI-powered solutions within the Cvent Supplier Network (CSN), including a natural language search feature.
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Asia Pacific Tourism Recovery: A Mixed Picture, But Visa Easing And More Air Capacity Would Help
Experts convened by PATA also show that digitalisation, localisation, seamless travel payments and tourism aligned to values are redefining the new Asia Pacific tourism landscape.
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FROM SECURITY TO CLOUD, 4 TECH INSIGHTS FROM HOSPITALITY EXECS
Where should the hospitality industry be putting its technology investment? Cloud computing? Artificial intelligence? Sunsetting legacy technology? What are the priorities and is it spending enough?
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What Personalized Hospitality Is and What It Isn't
As a hotel conference speaker opinion writer, I always try to stay up on the very latest innovations and tech solutions, and so I start each day by reading at least a half dozen lodging industry eNewsletters…
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Brains Behind the Bots: Field Notes from the AI Underground
In March 2024, visionary leader Elon Musk opened another artificial intelligence startup, xAI, as an open-source challenge to ChatGPT, which is owned by OpenAI. Then IBM announced it was slashing its staff size in its increasing adoption of…
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Personalization viewed as a key driver of commercial value for hoteliers, as 85% of hoteliers feel it could help deliver in excess of 5% in incremental revenue
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Robot-phobia could exacerbate hotel, restaurant labor shortage
Using more robots to close labor gaps in the hospitality industry may backfire and cause more human workers to quit, according to a Washington State University study.
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