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New resource offers actionable insights for hotel owners and revenue managers seeking integrated commercial approaches
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Phone inquiries haven’t gone away—but the way hotels handle them has. In fact, the guest journey is becoming increasingly voice-enabled, and AI is stepping in to handle the rising demand for instant, intelligent communication…
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The points-based loyalty program—once the gold standard of guest retention—may no longer be the universal magnet it once was. In today’s fractured hospitality landscape, loyalty is becoming more personal, digital and increasingly shaped by real-time…
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There are humans in Stanley Kubrick’s “2001: A Space Odyssey,” a film now 57 years old but still seems ahead of its time. The central character in the film is not of flesh and blood, but rather an AI, named HAL, derived from the rather longish…
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The Emergence of the Hallucinated Guest (and no, we are not discussing ayahuasca retreats...). Last week, a client contacted me in visible perplexity: «We received a booking for a two-bedroom suite that does not exist»…
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Artificial intelligence could end up closing down the world of travel as it increasingly limits results to a traveller’s known wants and desires as opposed to giving them fresh ideas.
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Holoconnects, a leading technology provider of 3D holographic solutions, today announced it will showcase the latest features of Holobox and Holobox Mini – plug-and-play holographic devices that project lifelike 3D images and videos – at CES 2025…
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In the face of low or flat rate growth, hotels will turn to ecommerce, actionable data insights, and generative AI to maintain profitability.
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With a new year around the corner, it’s time to start thinking about what tech trends are coming in the months ahead, 2025 will be interesting.
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There has been a lot of buzz and heated discussions about the role and impact of AI in the hospitality industry and travel in general.
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Recordings of eight million conversations helped create robot staff who don’t need sleep — including Donnie, who recommends a ‘beautiful’ stay in Washington DC
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“Hoteliers wanting to drive direct sales shouldn’t rely solely on rapid AI-based placements for their marketing strategy in 2025” warned Mirai’s Pablo Delgado during an executive panel at Phocuswright – taking place this week in Phoenix, Arizona –…
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The launch of real-time web search capabilities in ChatGPT marks an exciting new chapter in the way we search for information online. While Google has been the default for finding quick answers, ChatGPT’s web browsing introduces unique advantages…
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The first end-to-end global team of AI generated booking assistants are taking interactive calls for over one million properties worldwide
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If you visit a hotel owned by Germany’s Aroundtown in the not-too-distant future, you might find the check-in experience managed by a hologram. Real estate investor Aroundtown, which holds around 80 hotels in its diverse, pan-European portfolio –…
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Cloudbeds has revealed plans to become the world’s first property management system (PMS) to connect every facet of hotel operations into a single intelligence network, powered by causal and multimodal AI…
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