Bridging the ‘say-do’ gap in sustainable travel
People say sustainability is important to them, but their travel choices don't always reflect these views. How do hoteliers manage?
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Why Hotel Tech Doesn’t Move Faster
Digital transformation in hotels isn’t stuck because hoteliers are scared of spending. In fact, hotels spend millions every decade on renovations, replacing FF&E (furniture, fixtures, equipment), and upgrading HVAC systems without blinking…
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Wayne Lappage loves virtual cards – in principle. “The benefits are huge,” says the global commodity manager for travel and expense at mobility IT systems company Yunex Traffic. “You get enriched data; you’ve got better control in terms of spend…
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How to support hospitality staff during Stress Awareness Month
From managing workloads to investing in training, Kelly Tucker, founder and managing director of HR Star, explores how hotels can ease staff stress
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AI: More convenience, efficiency—and cybersecurity risks
Vulnerabilities that can be found with check-in kiosks, IoT devices, third-party service providers must be addressed proactively.
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Couple who ran Swedish eco-retreat fled leaving behind barrels of human waste
A Danish chef couple who attracted international acclaim with a “forest resort” in Sweden have been tracked down to Guatemala after apparently going on the run from tax authorities, leaving behind 158 barrels of human waste…
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Pudu Robotics, a global leader in service robotics sector, has officially unveiled FlashBot Arm, an innovative Semi-Humanoid Embodied AI Service Robot tailored specifically for commercial service environments…
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Earthquake to cut Thailand tourism revenue by 10-15%, says THA
The earthquake last week is expected to cause Thailand’s tourism sector revenue to fall by 10-15% over the next two weeks, the Thai Hotels Association (THA) said on Monday.
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Biophilia beyond the buzzword – OCCA on the subtle art of sensory design
Rounding out March 2025’s editorial focus on ‘nature in design‘, Hotel Designs caught up with OCCA Founder and Principal Kate Mooney to discuss the contemporary nature of biophilic design…
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Booking.com phish uses fake CAPTCHAs to trick hotel staff into downloading malware
A new phishing campaign that uses the fake CAPTCHA websites we reported about recently is targeting hotel staff in a likely attempt to access customer data, according to research from ThreatDown.
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Hospitality and travel technology dealmaking ramps up in 2025
Advisors and investment banks are expecting a significant increase in hospitality and travel tech dealmaking in 2025 and beyond.
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New laws drive hotels to explore digital ID solutions
As the hospitality industry faces new identity verification regulations across Europe, there is pressure on hotels to adopt digital identity solutions. As Spain’s hospitality industry learned in November, new legal requirements can be challenging…
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Hotels, We Need to Talk: A Love Letter to Better Stays!
From mirrors that give you an unexpected front-row seat while on the loo to hotels that believe orange juice belongs in a shot glass – these are just a few things that could be tweaked to make travel even better. And before you say it, no, this…
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Spain chaos as squatters take over 100 rooms in another hotel ahead of holiday season
Squatters have taken over another hotel in Spain, after last month it was reported that squatters had taken apartments at a popular resort in Majorca — and locals are becoming increasingly concerned
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Scammers run riot on Booking.com
A lack of proper checks is leaving Booking.com wide open to scammers, according to an investigation by Which?.The consumer champion has called for the holiday booking platform to do more to prevent fraud on its site ahead of the Online Safety Act…
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Sweet Smell of Success: How scent marketing captures not only hotel guests’ noses, but hearts
Savoring a simple piece of madeleine cake in a cup of tea can evoke memories so intense and complex that novelist Marcel Proust thought to make it part of a book. Proust, besides being a famous novelist, was a pioneer in exploring the concept of…
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The Longevity Economy: Why Wellness-Driven Hospitality is the Future
The hospitality industry is undergoing a fundamental shift as longevity and wellness take center stage in consumer preferences. From biohacking and personalized health programs to recovery-focused fitness amenities and medical-grade wellness…
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Is Japan’s “unmanned” hospitality dehumanizing, or a selling point?
The absence of human factor can be an attraction for younger generations.
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