Four common misconceptions about auctions
As the industry matures, auctions are proving to be a reliable, transparent and effective way to sell more hotels.
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Bad actors: How to protect your hotel against cyber threats
Hospitality leaders know the industry thrives on delivering seamless experiences and building guest loyalty. Unfortunately, the very systems that create positive guest experiences have also become prime targets for sophisticated cybercriminals…
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Amsterdam Hotels on AI Risks: Protecting Guest Privacy with Secure Systems, Ireckonu Warns
In a significant warning to the hospitality industry, Ireckonu, a leading provider of technology solutions for hotels, has raised alarms about the potential privacy risks hotels face when using public AI tools like ChatGPT with guest data. With the…
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Booking.com and hotels increasingly go their separate ways
Hotels are reporting a significant recent drop-off in sales from online travel agencies (OTAs), particularly Booking.com, after “leaning” away from them in recent years, alongside other broader industry trends…
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The mystery of Sky Marine Hotel: Does it even exist?
Sky Marine Hotel Singapore is a fraudulent hotel listing that has appeared on Google Maps and various online platforms, claiming to be a luxury accommodation facility. The listing presents itself as a seaside hotel with stunning ocean views…
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OYO pioneers use of Google’s Veo 3 technology in Indian hospitality, launches pilot in Europe
OYO has become the first hospitality company in India to adopt Google’s latest generative AI video innovation, Veo 3, marking a significant leap in creative storytelling and personalised marketing.
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Mechanical and semi-automated parking systems offer an alternative to the permanent rigidity of ramps and wide circulation aisles. Systems like stackers or puzzle platforms condense vehicle storage into smaller footprints, freeing up land or…
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Travelodge wants to roll out ‘contactless’ self-serve hotels
Travelodge is considering opening more hotels where guest don't have to talk to staff at all during their stay
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The global wellness tourism sector is on an accelerated growth trajectory, driven by a decisive consumer preference for well-being integrated into travel. Recognizing this transformation, Wellness in Travel & Tourism (WITT) and the Wellness Tourism…
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Building hospitality resilience in an era of escalating natural disasters
The hospitality industry operates at the nexus of service and environment, making it uniquely vulnerable to the escalating frequency and intensity of natural disasters. Recent events in North Carolina, Texas and New Mexico serve as stark reminders…
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When Technology Undermines Hospitality
In the summer of 2025, traveling on business, I checked into a U.S…
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Please hold, your upgrade is coming: 10 promising European startups focused on hospitality
Hospitality is built around people. It covers everything from restaurants and hotels to guesthouses and campsites, focusing on how visitors are welcomed, served, and looked after. It is a day-to-day, operational sector that relies heavily on timing…
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Solar powered hotel opens in Exeter
Zeal Hotels has opened the first in a planned series of net-zero hotels, designed to operate entirely on renewable energy.
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The AI ‘algorithmic audit’ could be coming to hotel room checkout
Artificial intelligence can lead to surprises in all sorts of places where a bill once would have been considered settled.
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The new wave: How Gen Z and millennials are reshaping hospitality
Forget everything you thought you knew about career progression. For the generations now dominating the hospitality workforce, a job is no longer just a job. It’s a stepping stone in a complex web of learning, meaning, and personal reinvention. As…
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MICHELIN GUIDE TO UNVEIL FIRST-EVER GLOBAL HOTEL KEY SELECTION ON OCTOBER 8, 2025
The MICHELIN Guide is proud to announce the launch of its first global MICHELIN Key Selection, set to be revealed on October 8, 2025…
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Deanonymize Your Guests to Improve Guest Hospitality Experiences
As I make the rounds conducting hospitality industry training, I sense that more and more hoteliers are truly understanding the difference between “guest service excellence” and “hospitality.”
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Radisson Hotels Now Launches Flight Booking Portal in India
Radisson is the latest to offer integrated trip booking services in India, indicating a larger trend - everyone wants to cut the middleman by becoming the middleman.
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