Booking.com phish uses fake CAPTCHAs to trick hotel staff into downloading malware
A new phishing campaign that uses the fake CAPTCHA websites we reported about recently is targeting hotel staff in a likely attempt to access customer data, according to research from ThreatDown.
read more
How hospitality operators can combat payment fraud
Security threats are increasing in the hospitality industry. In the past year, over a third of hotel businesses have reported a rise in fraud attempts, while the proportion of guests concerned about booking fraud is as high as 71%. Among those who…
read more
Views from a hospitality girl… reputation, reputation, reputation
Well hello there hospitality people, I’m back with another insight into the ramblings of my hospitality mind. Once again, I’m writing this month’s column from the front-line as I continue my engagement “up north” in Aberdeen. In truth I’m sat behind…
read more
An airline built a hotel. It crashed and burned
At Sunseeker Resort Charlotte Harbor, sunburnt guests in Michigan and Ohio State gear — the unofficial uniforms of Southwest Florida tourism — wait at the poolside for long-delayed fruity cocktails. The scene captures the essence of a property that…
read more
7 hotel industry trends to keep on the radar for 2025
The hotel industry is poised for significant shifts in 2025, with private- equity (PE) firms continuing to play a prominent role in hotel asset acquisitions. As economic conditions evolve, emerging trends in experiential travel, asset positioning…
read more
Spain chaos as squatters take over 100 rooms in another hotel ahead of holiday season
Squatters have taken over another hotel in Spain, after last month it was reported that squatters had taken apartments at a popular resort in Majorca — and locals are becoming increasingly concerned
read more
Scammers run riot on Booking.com
A lack of proper checks is leaving Booking.com wide open to scammers, according to an investigation by Which?.The consumer champion has called for the holiday booking platform to do more to prevent fraud on its site ahead of the Online Safety Act…
read more
Stay creative: hotels’ artist residencies
Partnerships with celebrity chefs, international designers and starchitects is nothing new in the hospitality world. But a new crop of creatives are finding themselves setting up shop in luxurious suites, as hotels seek to foster inspirational…
read more
RIU Hotels & Resorts announces a new step forward in the generational handover process
RIU Hotels & Resorts is continuing to make progress in the generational handover that began with the retirement of Carmen Riu in July 2024…
read more
Security being stepped up to prevent squatting in Mallorca's hotels
Some establishments are easier targets than others
read more
Experts reveal why shop and hospitality workers make the best romantic partners
If you’re looking for a loyal, hardworking, and emotionally intelligent partner, you might want to start dating outside the office…
read more
The wildest requests a Michelin-starred chef has received from VIP hotel guests
With over 30 years of experience in hotels from Abu Dhabi to Napa Valley, Michelin-starred chef Massimo Falsini has encountered every kind of guest.
read more
Minister touts registration system
Attracting unregistered hotel operators into the registration system could realise significant hidden tourism revenue, potentially lifting the total revenue tally to 3.5 trillion baht if successful, says the Tourism and Sports Ministry…
read more
Geo-Based Hotel Pricing: A Bold Revenue Strategy or an Ethical Quagmire?
A recent discussion on Hospitality Net’s World Panel has reignited the debate over whether differentiating hotel pricing based on a traveler’s geographic location is a prudent revenue management strategy or an ethically fraught practice…
read more
Couple who complained after being served 'stale' croissants at 'mouldy' French hotel win £4k payout
A couple has won nearly £4,000 in damages after complaining about stale croissants and mouldy rooms during their stay at a four-star French hotel.
read more
Swiss hotel boots Israeli family in alleged antisemitic incident
An Israeli man said he and his family were kicked out of a luxury hotel in Switzerland by a manager who told them to leave because they’re Jews. The hotel rejected the allegations.
read more
Billionaire to sell infamous Las Vegas Strip hotel Circus Circus
Billionaire Phil Ruffin is looking to sell one of the Las Vegas Strip’s most infamous properties, but whether or not this spells the end of Circus Circus remains to be seen.
read more
A wealthy divorcee had $150,000 of designer clothing stolen from the Beverly Hills Hotel after the private jet her tycoon ex sent was too small for the haul.
read more