Crisis readiness: What to do before sirens sound
Crisis isn’t a one-time test. It’s a daily measure of readiness. The hotels that thrive aren’t reacting, they’re preparing.
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A senior hotel manager who was sacked after he used one of the rooms to drunkenly play loud music at 3am and have sex with a junior female colleague has won his claim for unfair dismissal.
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French and spanish hoteliers unite against Booking.com
Two law firms—Eskariam in Spain and Geradin Partners in Paris—are teaming up with hoteliers in France and Spain over what they call "excessive commissions" from Booking.com…
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Hotel employee, 26, dies of rare rat-linked virus that killed Gene Hackman’s wife: report
A young California man died from the same rare rodent-linked virus that killed Gene Hackman’s wife in February — with health officials discovering rat droppings at his workplace following his untimely death, according to a report…
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Disney World Hotels Face Unfortunate Glitch, Locking Hundreds of Out Their Rooms
You’re soaking up the final moments of your Disney World vacation inside of the hotels — the Florida sun on your face, a Mickey waffle in hand, and a morning full of magic ahead. Then, without warning, everything changes. You return to your hotel…
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Influencer Marta Hermoso Arrested In Hotel Robbery Case
Marta Hermoso, the influencer accused of being an accomplice in the robbery of a luxury hotel in Madrid, has found herself at the center of a sensational legal drama that has captivated both social media and traditional news outlets. The case…
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What is Hospitality’s Role in an Age of Disruption?
Around 35 years ago, I helped found an organization to promote British excellence and drive business development for the UK’s top firms and today, the group is called Walpole which includes more than 250 members representing the best of British…
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Couple who ran Swedish eco-retreat fled leaving behind barrels of human waste
A Danish chef couple who attracted international acclaim with a “forest resort” in Sweden have been tracked down to Guatemala after apparently going on the run from tax authorities, leaving behind 158 barrels of human waste…
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Earthquake to cut Thailand tourism revenue by 10-15%, says THA
The earthquake last week is expected to cause Thailand’s tourism sector revenue to fall by 10-15% over the next two weeks, the Thai Hotels Association (THA) said on Monday.
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Several Russians killed after tourist submarine sinks off Egyptian coast, embassy says
Four of those killed aboard the submarine that sank off Egypt’s Red Sea resort city of Hurghada were Russian, according to a Facebook post by the Russian embassy in Egypt.
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Booking.com phish uses fake CAPTCHAs to trick hotel staff into downloading malware
A new phishing campaign that uses the fake CAPTCHA websites we reported about recently is targeting hotel staff in a likely attempt to access customer data, according to research from ThreatDown.
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How hospitality operators can combat payment fraud
Security threats are increasing in the hospitality industry. In the past year, over a third of hotel businesses have reported a rise in fraud attempts, while the proportion of guests concerned about booking fraud is as high as 71%. Among those who…
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Views from a hospitality girl… reputation, reputation, reputation
Well hello there hospitality people, I’m back with another insight into the ramblings of my hospitality mind. Once again, I’m writing this month’s column from the front-line as I continue my engagement “up north” in Aberdeen. In truth I’m sat behind…
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An airline built a hotel. It crashed and burned
At Sunseeker Resort Charlotte Harbor, sunburnt guests in Michigan and Ohio State gear — the unofficial uniforms of Southwest Florida tourism — wait at the poolside for long-delayed fruity cocktails. The scene captures the essence of a property that…
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7 hotel industry trends to keep on the radar for 2025
The hotel industry is poised for significant shifts in 2025, with private- equity (PE) firms continuing to play a prominent role in hotel asset acquisitions. As economic conditions evolve, emerging trends in experiential travel, asset positioning…
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Spain chaos as squatters take over 100 rooms in another hotel ahead of holiday season
Squatters have taken over another hotel in Spain, after last month it was reported that squatters had taken apartments at a popular resort in Majorca — and locals are becoming increasingly concerned
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Scammers run riot on Booking.com
A lack of proper checks is leaving Booking.com wide open to scammers, according to an investigation by Which?.The consumer champion has called for the holiday booking platform to do more to prevent fraud on its site ahead of the Online Safety Act…
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Stay creative: hotels’ artist residencies
Partnerships with celebrity chefs, international designers and starchitects is nothing new in the hospitality world. But a new crop of creatives are finding themselves setting up shop in luxurious suites, as hotels seek to foster inspirational…
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