UPDATE: Customer Data Confirmed Stolen in Omni Hotels Cyberattack
Daixin ransomware gang claims responsibility for the attack. Plus, cybersecurity experts offer some advice.
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Hilton trials zero waste menus at four UK hotels
Hilton has introduced zero waste menus at four of its hotels in the UK, coinciding with Stop Food Waste Day.
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Digitizing Gratuity: Hotel Tipping for Modern Guests
Learn how digital tipping fosters higher wages, feedback, and talent retention in the hospitality sector.
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120 Room Premier Inn Torquay Harbour Hotel Opens
Built on part of an underused car park, the new hotel complements existing hotel accommodation in Torquay and is set to bring long term benefits to the town centre, businesses, and the community.
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NEW BOOKING.COM SURVEY FINDS TRAVELERS FEEL WEARY, DISILLUSIONED ABOUT SUSTAINABILITY
Booking.com has conducted its annual global sustainability survey, and this year’s results indicate travelers have a tinge of weariness and disillusionment about their attitudes and decisions related to sustainable travel…
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The last time we did our CEO pay study it was pre-Covid, and things were looking very bright. Then the bottom fell out. Now in a post-Covid environment, it’s interesting to see some companies experiencing total recovery, while others have faced…
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Hotels offer classic game nights, and it's a winner for guests
For those burnt out on Netflix, video games or dating apps, hotels are offering up an analog and far more old-school alternative: the game night.
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Bizarre: Chelsea sell club hotel to subsidiary to avoid points fine
Many were outraged when Chelsea took extreme measures to avoid breaking the profit and sustainability regulations (PSR).
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New hotel inspired by EuroDisney to be built in Kiryat Motzkin
Kiryat Motzkin is set to welcome its first hotel, adjacent to the zoo and theater in the city. The hotel will have 120 rooms with an investment of approximately €50 million, and it will be family-friendly, designed with inspiration from…
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BUSINESS TRAVEL IS BACK AND CORPORATE CUSTOMERS NOW MORE DEMANDING THAN EVER
Business travel has just about reached its pre-pandemic revenue levels. However, the face of business travel is totally transformed with technology shifting the dynamics as the industry responds, says Ryan Haynes, director of Haynes MarComs…
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The group that owns The Grand Hotel in Llandudno and last year closed the Pontins site in Prestatyn has posted boosted profits. Britannia is often under-fire from guests and was named as the UK's worst hotel chain for the 11th consecutive year in…
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The 3 types and the implementation of training and development
Employee training and development is very crucial in employee performance and customer satisfaction. In a previous article, I described the connection of Training & Development to Employee Motivation and Customer Loyalty…
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As my frequent readers know, I have been bemoaning the myths that are thrown out as facts at conferences, podcasts, and in books and blogs that, at best, mislead hospitality leaders and at worst, lead to discrimination based on birth year…
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Unpacking the Shift in Restaurant Tech Spending
Industry experts weigh in on why they think restaurant IT budgets are increasing and how that tech spend will affect the industry.
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Ready to Network with Your Event Peers? EventCamp 2024 is the Place for You
EventCamp 2024 is coming! Are you wanting to network with your event peers? EventCamp is THE place!
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Wynn Las Vegas has asked a District Court Judge in Clark County to order competitor resort Fontainebleau to immediately stop poaching its executives.
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Americans are buying up Britain from right under our noses. Here's why
Steadily the US has taken ownership of thousands of British businesses and brands, while in our daily lives we have become dependent on US suppliers
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How Hotels Can Leverage Financial Integration to Boost Efficiency and Profitability
Within a hotel organization’s finance and accounting departments, the importance of system integration cannot be overstated. Ensuring that all elements of the tech stack complement each other’s capabilities not only streamlines critical property…
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