Booking.com breach raises red flags for insurers as travel scams evolve
Data breach exposes customer booking details and opens the door to highly targeted social engineering incidents
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Michael Kors (New York) recently opened its new flagship in the China World mall in Beijing…
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Lifestyles of the rich and famous: How the ultra-wealthy spend their fortunes
A Patek Philippe wristwatch sells for $17.6 million at auction. Beyoncé and Jay-Z close on a $200 million Malibu compound designed by a Pritzker Prize-winning architect. Ellen DeGeneres flips a Santa Barbara estate for a $26 million profit in under…
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Hotels Say World Cup Economic Boon ‘Isn’t Materializing’
As the World Cup draws closer, hotel associations in host cities tell Forbes they are resigned to seeing a smaller economic lift than FIFA had promised.
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What I Hate About Hotel Tech. Why, in 2026, is the industry still getting the basics wrong
The author argues hotel technology remains frustratingly basic after 20+ years, with Wi-Fi now more critical than hot water for guest satisfaction.
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$11B in Unredeemed Points Reshapes Hotel Industry
Major hotel chains hold $11 billion in unredeemed loyalty points in 2026, with Marriott and Hilton accounting for over $7 billion. This unprecedented figure reveals the strength of global hotel rewards programs…
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China's hospitality sector upgrade mirrors broader service industry transformation
For Zhuang Baichuan, a seasoned traveler from Ningbo in east China, a recent layover in Lanzhou offered more than just a taste of the northwestern city's famed beef noodles. It also provided a glimpse of the profound upgrades in China's service…
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Has personalisation in hotels gone too far?
Personalisation dominates the hotel industry’s messaging, but for owners the real issue is whether it pays off - and whether guests actually want it in the first place.
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Postpartum care services in hotels gain traction among new mothers in Japan
For many new mothers, questions about breastfeeding, weaning and returning to work can feel overwhelming. As a result, a growing number in Japan are turning to postpartum care services offered by private companies, where midwives and nurses provide…
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The Top 10 Reasons Customers Leave a Brand or Business
This article answers the question: What are the top 10 reasons customers will stop doing business with you or leave for another brand?
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Hotels in Brazil must adopt digital guest registration by 20 April
Hotels and inns in Brazil must adopt a new digital guest registration system by 20 April, according to the Ministry of Tourism of Brazil. The measure introduces a standardised national form, known as the Ficha Nacional de Registro de Hóspedes…
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The Algorithm Can't Say Welcome: Why Hospitality Still Needs a Human Face
Industry research shows 70% of hotels report guests still prefer human interaction for check-in and complex requests, despite AI efficiency gains.
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Will AI Kill Brands? Or Make Them Stronger?
There’s a growing narrative that AI, OTAs, and marketplaces will commoditize everything. In that theory brands will not matter because users can simply “search through to the product” and pick the best option. In theory, that sounds true. In…
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Catching Flights and Feelings? Travel’s Pivot from Finding Yourself to Finding Each Other
Hotels are redesigning common spaces and programming to facilitate connections among solo travelers seeking social experiences, not just solitude.
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Digital euro could reshape hotel payment systems across Europe
Hotels across Europe are preparing for the possible introduction of the digital euro, a central bank digital currency that could reshape how guests pay for rooms and services.
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Agentic Hotel Bookings: What Are We Actually Talking About Here?
'Agentic booking' has become one of those phrases everyone uses and few define, it sounds futuristic, powerful, inevitable, but when you listen closely, people mean very different things.
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Are Points Programs Ruining Luxury Hotels? This Seems Like A Bad Take…
Publication Air Mail ran a story entitled “The Bonvoy Problem,” with the subheading being “Points programs are destroying the luxury-hotel experience. Can anything stop the freeloaders?”
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Hotel staff reveal 6 behaviors that instantly label guests difficult
Most travelers genuinely believe they are reasonable, low-maintenance guests. Check in, sleep well, check out. Simple. Yet, behind the polished smiles and crisp uniforms at front desks around the world, hotel staff are quietly having a very…
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