The rise of student housing in Hong Kong, hotel market faces a supply squeeze
Hong Kong currently has around 82,000 hotel rooms, equivalent to roughly 30 million room nights available in the market.
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Airbnb hosts throw tantrums over strict rule changes as site loses its shine
They’re taking their spare keys and going home.
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Count Your Missed Calls Before You Buy Phone AI
Exclusive Feature: If you run a small hotel, someone has probably tried to sell you an AI that answers the phone, and the pitch may have opened with a figure about how many calls hotels miss.
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Personal AI assistants could be re-shopping ‘landmine’ for hotels
Here we go again. Just as the hotel sector starts to figure out how artificial intelligence (AI) search works, along comes another development: the rise of personal AI assistants.
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Has Kim Jones designed the ultimate hotel merch?
In Tokyo, the British designer unpacks his collaboration with Aman Essentials, a comprehensive wardrobe for those who frequent the luxury hotel group’s resorts – including Jones himself, one of Aman’s most dedicated customers…
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Why the next hospitality design opportunity is refurbishment
Keeping guests happy is the number one priority in hospitality, yet when we talk about hotel design, much of the conversation is focused on what is new…
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480,000 phishing emails sent from a PC hidden behind a fridge in a Japanese hotel room
Police arrested a Chinese couple for placing the computer that was found in a Kobe hotel and using stolen credit cards to make purchases.
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Airbnb guests freed from chores involving ‘significant effort’ under new global rules
Accommodation platform acts after long-standing guest complaints over doing dishes, taking out rubbish and stripping beds
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mrp hotels Expert Paper 2026 – Guidance for the hotel property market of tomorrow
With 497.5 million guest nights, German accommodation providers once again reached a record high in 2025…
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Booking Holdings has launched Vayo, a personal AI travel service, with plans to invest $100 million in the business. The Seattle-based company opened a waitlist for its free, invite-only private beta on October 14…
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International hotel groups’ next chapter in China: Who knows consumers best?
Opportunities for both competition and collaboration between international and domestic hotel groups are growing.
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The world’s greatest hotel is being ruined by influencers
Poule de luxe stalked through the lobby on six-inch spike heels. In her wake shambled a small son and broken wallet of a husband…
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World Cup failed to deliver economic boost to LA hotels, report says
The 2026 FIFA World Cup failed to deliver the anticipated boost to Los Angeles hotels, with nearly three-quarters of surveyed hotels reporting a negative financial impact and many maintaining staffing levels or making cuts, according to an…
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Expedia class action alleges hotel pricing rules drove up room rates nationwide
A new class action lawsuit claims Expedia uses hotel contracts and search-ranking tools to stop hotels from offering lower prices on their own websites or rival booking sites.
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Tycoon Says Taiwan’s Tech Boom Is Filling Up His Luxury Hotels
A surge in travel fueled by Taiwan’s AI boom is driving record results at Formosa International Hotels Corp., highlighting the technology sector’s growing impact beyond the island’s chip industry.
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1.1 million hotel-branded ads linked to ‘predatory OTAs’ in a single month
The run of bad press for artificial intelligence (AI) continues, and this time it’s the turn of “predatory” online travel agencies (OTAs). These are the websites that look like a legitimate hotel website but are far from the real deal…
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Mews Survey Finds 89% of Hotel Guests Prefer AI in Background, Not at Front Desk
A global survey of 3,250 travelers found that while most hotel guests are open to artificial intelligence (AI) in hospitality, 89% prefer AI to operate behind the scenes or alongside human service, rather than replacing staff in guest-facing roles…
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Hotel reputation management: how to handle negative and fake reviews
An effective review-management process helps hotels investigate complaints, respond professionally, challenge fake content and turn guest feedback into operational improvements.
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