Matt Preston reveals his biggest hotel gripes
If your hotel room doesn’t have these basic features you really need to lift your booking game.
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Even Babies Are Welcome at the Spa at These Ultra Luxury Resorts
What was once an exclusively grown-up domain is now being marketed as a multigenerational wellness experience appropriate for stressed teenagers, curious elementary schoolers and even toddlers and babies. Gone are the days of dropping your children…
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The Missing Star in Your Hotel Review? Sleep Quality
As you book your next summer vacation, go ahead and dream about the views, the food, and the spa. But maybe ask one more question: How many stars would you give your last hotel for sleep?
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Hotel groups grow loyalty membership despite 'points fatigue'
Accor is targeting more than €100 million in revenue from loyalty partnerships in the next 18 months…
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What is the Gen Z stare — and why should hospitality owners care?
Forget quiet quitting; Gen Z, the proprietors of every TikTok workplace trend, are now calling themselves out with a new term you’re about to hear everywhere: the Gen Z stare.
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Social-media-driven designs are “making everything look and feel the same,” say affluent vacationers
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The Tomb A Machine Can’t Find: When the Golden Key Unlocks What Tech Alone Can’t
“Thank you. I found my friend.” That was the message Sharezal Abdul Wahid received a week after a guest checked out of The Majestic Hotel Kuala Lumpur — accompanied by a photo of the elderly man standing by the grave of a long-lost wartime friend…
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Hotel glitch hits Thai travel scheme as bookings halted despite unused subsidies
Top hotels suspend bookings under ‘Half-Half Thai Travel 2025’ scheme due to system glitches.
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China enforces Kim Young-ran Law to curb hospitality for public officials
China has announced stringent new guidelines to eliminate the culture of hospitality for public officials. The so-called 'Chinese version of the Kim Young-ran Law' regulates even dining occasions that exclude family or friends…
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What People Get Wrong About Tipping Hotel Housekeepers
Hotel guests often interact with a number of staffers ― from valets to bellhops to lobby bartenders. And in these exchanges, it’s common knowledge to tip them accordingly…
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'Wake-up call service' from red pandas at Chongqing hotel halted due to safety risks
The local forestry bureau in Southwest China's Chongqing Municipality ordered an immediate halt to "wake-up call service" involving red pandas at a local hotel and launched an investigation.
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Asia’s Top Hotel Groups and Their Imprints on the Luxury Hospitality Sector
Nothing beats an indulgent and restful getaway where you’re pampered at every turn. Here are the best Asian luxury hotels and hospitality groups that promise to deliver this in spades.
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Outrageous demands from jet-setting billionaires when they stay at the world's best hotels
Olivia Ferney has had lobster flown across islands, been berated over the brand of bottled water in a minibar and nearly lost a $100,000 booking because there weren't enough TVs in a mansion.
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Choice Bumps Hyatt From Best Hotel Program, New Study Says
The Choice Privileges rewards program for hotel guests beats out the World of Hyatt for the No. 1 ranking among major lodging companies, according to a study released Wednesday.
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Langham Hospitality Group CEO Bob van den Oord talks approachable luxury
When Bob van den Oord first joined Langham Hospitality Group (LHG) over 20 years ago, the group had five hotels and a handful of people working out of its Hong Kong office. “Today, we have 32 hotels around the world, four brands, over four…
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The middle market embraces lifestyle
As travel habits shift and remote work unlocks new mobility, hotel investors are finding that smaller markets want a bigger experience. It seems that today’s guests aren’t just looking for a bed; they’re looking for atmosphere, design and a sense of…
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Moving beyond points: The state of hotel loyalty programs
The points-based loyalty program—once the gold standard of guest retention—may no longer be the universal magnet it once was. In today’s fractured hospitality landscape, loyalty is becoming more personal, digital and increasingly shaped by real-time…
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Korea's luxury hotels are strengthening their own brand (PB) kimchi business one after another
Lotte Hotel is planning to expand its kimchi-related product line by launching Kimchi Stew Home Meal Replacement (HMR) in the second half of the year.
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