The Five Stages of Rate Parity Acceptance
Rate parity is an evergreen topic. I wrote an article on rate parity for hotels in 2023, and all the way back in 2015. It’s an issue that seems to stir up a lot of concern at the asset management and property levels…
read more
European hotels rebuff Airbnb's overtourism claims
Last summer, tourists in Barcelona were drenched by water pistols by local residents demonstrating against overtourism in their city. In Genoa, Italy, protesters carried out a “noisy stroll,” dragging suitcases through the city to make their…
read more
The Problem With "Just Ask a Manager" — And Why AI Needs to Meet Workers Where They Are
In hospitality, knowledge is power—but only if it’s accessible. Too often, the people who need critical answers the most—the ones on the floor, in the kitchen, or starting a shift—are the least likely to find them quickly…
read more
The Tomb A Machine Can’t Find: When the Golden Key Unlocks What Tech Alone Can’t
“Thank you. I found my friend.” That was the message Sharezal Abdul Wahid received a week after a guest checked out of The Majestic Hotel Kuala Lumpur — accompanied by a photo of the elderly man standing by the grave of a long-lost wartime friend…
read more
The Hotel Industry's Bold Play: When Your Biggest Partner Becomes Your Target
Across Europe, we're witnessing an unprecedented wave of collective legal action as hotel associations in more than 25 countries have joined forces to sue Booking, seeking billions in damages for commissions paid between 2004 and 2024…
read more
Hotel glitch hits Thai travel scheme as bookings halted despite unused subsidies
Top hotels suspend bookings under ‘Half-Half Thai Travel 2025’ scheme due to system glitches.
read more
Outrageous demands from jet-setting billionaires when they stay at the world's best hotels
Olivia Ferney has had lobster flown across islands, been berated over the brand of bottled water in a minibar and nearly lost a $100,000 booking because there weren't enough TVs in a mansion.
read more
Hotel leaders talk value — and challenges — of proliferating brands
At the NYU International Hospitality Investment Forum, executives and CEOs from Hyatt, G6 Hospitality, Hilton and more shared thoughts on how brands can drive growth, not confusion.
read more
Hotel CEOs on the ‘human need’ for travel in the face of uncertainty
CEOs of Wyndham, Accor, Hilton, Hyatt, IHG and Marriott shared hospitality’s top growth opportunities at the NYU International Hospitality Investment Forum.
read more
Greece Backs Europe-Wide Hotel Class Action Against Booking.com
Booking.com’s infringement of EU competition law through price parity clauses has triggered a collective compensation claim by hotels across Europe.
read more
Trump luxury hotel project on hold after official admits to forging documents
Goran Vasic, director of Serbia’s Institute for the Protection of Cultural Monuments, confesses to inventing expert opinion to justify decision to strip historic site of protected status
read more
CEO-to-Worker Pay Ratios Top 500:1 at Major Hotel and Travel Companies
Many companies have said there’s no standard methodology for determining the ratio for CEO-to-median employee pay, which makes direct comparisons tricky.
read more
What Marriott, Hilton, IHG and Hyatt execs think about development in 2025
A trade war in recent months spurred uncertainty not seen in the global financial markets since the start of the pandemic…
read more
Milan-based Traveltech startup Hotiday announces a €5.5 million capital raise in order to expand its portfolio of European destinations, enhance the range of services offered, establish new partnerships with tourist accommodations, and grow the…
read more
From dirty data to performing miracles - hotel approaches to AI
Travel companies across all segments are grappling with rapid advances in artificial intelligence (AI). Questions they are asking include what use cases make most sense? Is my data centralized and accessible to glean meaningful insights? Can I trust…
read more
From "Gig" to "Glitch" Economy: Hospitality's New Battle Against AI Hallucinations
The Emergence of the Hallucinated Guest (and no, we are not discussing ayahuasca retreats...). Last week, a client contacted me in visible perplexity: «We received a booking for a two-bedroom suite that does not exist»…
read more
Influencer Marta Hermoso Arrested In Hotel Robbery Case
Marta Hermoso, the influencer accused of being an accomplice in the robbery of a luxury hotel in Madrid, has found herself at the center of a sensational legal drama that has captivated both social media and traditional news outlets. The case…
read more
4 ways hospitality HR teams are taking the lead
The hospitality industry is at a crossroads, with HR leaders playing a pivotal role in addressing workforce challenges and driving strategic transformation. From combating high turnover rates and seasonal hiring challenges to leveraging digital…
read more