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Purchasing & Accounts Payable: The Back Hallway
David Lund explores the often overlooked yet critical areas of purchasing and accounts payable in the hospitality sector, highlighting the need for improved efficiency and transparency in these back-end operations…
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Tourist goes viral for questioning Malaysian hotel staff about ‘missing’ China flag
A Chinese tourist has gone viral online for confronting hotel staff in Malaysia over the absence of his national flag.
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If I Had 30 Days to Turn Around a Hotel, Here’s Exactly What I’d Do
Someone asked me recently what I would do if I had just 30 days to improve a hotel’s performance. It is a question I have thought about a lot over the years because the answer gets to the heart of any effective hotel turnaround strategy…
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The Pacific Asia Travel Association (PATA), in collaboration with the Research Centre for Digital Transformation of Tourism (RCDTT) at the School of Hotel and Tourism Management of The Hong Kong Polytechnic University (PolyU), has released the PATA…
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AI summaries of Tripadvisor hotel reviews understate complaints, investigation finds
Tripadvisor’s new AI-generated review summaries for hotels have not picked up on reports of food poisoning, sexual harassment and hygiene failures, an investigation has found.
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The Media Mention Is Now a Distribution Channel—Is Your Hotel Treating It That Way?
Lighthouse research finds 82% of AI hotel recommendations draw from OTAs and editorial media, meaning press coverage in outlets like Condé Nast Traveler now directly drives booking visibility, not just brand awareness…
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Hotel owners say Marriott’s reward program is ripping them off
A group of hotel owners are sick of footing the bill for Marriott customers who cash in their credit card points for discounted stays.
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The School of Hotel and Tourism Management of The Hong Kong Polytechnic University is delighted to announce that Mr Horst SCHULZE, Founding member of The Ritz-Carlton Hotel Company and Founder of The Capella Hotel Group was inducted into the SHTM…
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European tech and travel leader Booking.com released the sixth edition of its annual Accommodation Barometer, exploring the outlook, opportunities and challenges that are front of mind for accommodation professionals across Europe…
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Direct Booking Hotels: Why Market Share Battles Mask Economic Wins
After a decade-long campaign for direct bookings, major hotel chains have secured better economics and lower commissions despite OTAs maintaining market dominance in 2026.
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Booking site crackdown failed to cut online hotel prices – but unlocked cheaper deals offline
A major French policy designed to make hotel prices more competitive online may not have worked as intended, but it did unlock cheaper deals for customers booking directly with hotels.
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Agoda Makes it Easier for Travelers to See Relevant Photos in Reviews
Digital travel platform Agoda has deployed a new feature that automatically displays hotel images with relevant reviews, making it even easier for travelers to see what others say about specific features they're eyeing for their stay…
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‘Not worth compromising’: Why some Sydney restaurants are saying no to delivery
The demand for food delivery and takeaway might be on the rise, but for venues like RaRa Ramen, Porteno and LuMi, it just “doesn’t make sense”.
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Uber Adds Hotel Bookings to Its App Through New Expedia Partnership
Uber Technologies Inc. is adding hotel bookings in its flagship app, marking the ride-hail company’s biggest push yet into the travel market as it seeks to create an everything platform.
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Directors Quit Hotel Unit at Center of Singapore Billionaire Kwek Feud
Three directors have abruptly resigned from a hotel subsidiary controlled by one of Singapore’s wealthiest families, the latest twist in a corporate shakeup triggered by an internal feud.
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Booking.com Forced to Clarify Hotel Star Ratings After Landmark Court Ruling
A landmark European ruling is set to reshape how hotel ratings are displayed online, with Booking.com now required to clearly explain the origin of the “star” ratings shown on its platform.
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Executive Housekeepers in the Spotlight at Halekulani
Halekulani's executive housekeeper Audrey Goh shares insights on leading 160+ housekeepers, rebuilding after pandemic losses, and maintaining luxury standards through family-style management.
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