SHORT-TERM RENTAL INDUSTRY MUST DO A BETTER JOB VETTING TRAVELERS
In July 2011, I got a call from Brian Chesky. HomeAway was six years old, having been formed by acquiring the grand dames of the online vacation rental industry. What, he asked, did HomeAway do when a guest tried to destroy the home…
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Guest Service: the Path Forward
A few months ago, we shared our experience during the pandemic, adding our voice to an industry struggling to come to terms with not only what we had gone through to date, but with finding a way forward in a new landscape…
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IHG’s Voco brand trials personalised 'Turn Up' service
IHG Hotels and Resorts’ hotel brand Voco is trialling new tailored service ‘Turn Up’ at select properties in the UK.
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Flexibility, Choice, & Control: What Options Are You Giving Your Guests?
While all hotel guests want a clean, safe, comfortable room, guests have a variety of needs and wants for services and amenities…
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Hotel Guest Service: Have Amenities Changed for Good?
During the pandemic we had to make changes driven by the need for more robust health and safety, to ensure that everything was hygienic and because everything needed for every stay had to be dry cleaned afterwards, we had to be more efficient, only…
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HOW TO PREPARE FOR RISE IN NATURAL DISASTERS
The past few years have seen an increase in weather related incidents and natural disasters in the United States – an unwelcome spike which is not expected to slow down any time soon…
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Pandemic-era hotel design has checked in
With travel all but shuttered by stay-at-home orders in the spring of 2020, hotel architects and interior designers were alternately anxious and stimulated: Their livelihoods were under threat, but they also found themselves brainstorming about how…
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How the Mobile Wallet Can Transform Hospitality Brand Engagement with Consumers
Mobile wallets aren’t just for payments; brands can use this tool to digitize everything from membership cards to room keys. Plus, it can be used for marketing via lock screen notifications.
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FreshAir’s Smoking Detection System Helps to Provide Healthful Environment for Casino Hotel Guests
FreshAir1 monitors, immediately detects, and proves tobacco and marijuana smoking in casino hotels.
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Career trends and in-demand jobs in the hotel industry for 2022
After a challenging few years for hospitality staff, this year is going to offer some exciting opportunities for hotel professionals.
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Boutique Hotels Turn to Artisanal Coffee Programs for a Wake-Up Call on Service
Hotels would be wise to ditch the powdered dairy and differentiate themselves by aligning with local roasters for artisanal coffee programs…
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Makeready Hotel & Restaurant Brands Standardizes POS Across Its Portfolio
Hotel and restaurant operator seeing a rise in employee and guest satisfaction as its POS drives consistency across all hotel restaurants.
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Why Housekeeping Is More Than Just a Clean Room
Having the right technology in place can help hotels dramatically increase housekeeping productivity and reduce labor costs, in some cases providing up to 500% ROI within just months of implementation…
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HotStats: The Future of Housekeeping
Hotels struggled to remain profitable in 2020, and breaking even was considered positive. In order to stay in business, many hotels cut services where they could…
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Hoteliers Hope Flexible Schedules, 'Gig Pay' Can Ease Labor Crisis
The U.S. hotel industry has been struggling with its labor shortage since before the COVID-19 pandemic, and the resulting drop in and outsized recovery of demand has only exacerbated the problem.
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What Is the Staying Power of Stayover Housekeeping Service?
As the hotel industry continues to recover from the ongoing COVID-19 pandemic, there will almost certainly be opposing views on which pandemic-related service adjustments will have future staying power…
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Hotels holding open the doggy door for guests' furry friends
The Covid-19 pandemic boosted an already growing trend of dog owners traveling with their pooches, and hotels are stepping up with lenient policies and extra amenities to entice guests who don't want to part with their canines…
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How Aimbridge is Embracing the ‘Gig Economy’ to Tackle Labor Challenges
Elie Khoury, executive vice president of operations at Aimbridge Hospitality, has faced many operational challenges during his 25 years in the industry. With each downturn, Khoury believes, hotel operators grow smarter and wiser…
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