Hotels strive to be found as AI models conduct travel search
With people increasingly adopting AI to help plan their vacations, hotels are working to make sure that you check them out—and check in.
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Hotel robots work best for delivery, not bartending, Taiwan operator finds
As AI technology matures, robotic applications are flourishing across industries, with many seeking new business opportunities. However, challenges vary when it comes to actual implementation.
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Five Smart Strategies to Future-Proof Your Hotel Against Shrinking Booking Windows
The world economy continues to serve up dishes we would all prefer to send back. Marriott CEO Anthony Capuano told Skift recently that booking windows are now typically “sub-three weeks,” meaning under 21 days. This reflects the ongoing popularity…
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Silo Culture Is Costing Hotels Real Revenue. Here’s What No One Wants to Admit
One of the most expensive things in hospitality isn’t bad service or a broken AC, it’s internal silos and it’s killing revenue.
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How to support hospitality staff during Stress Awareness Month
From managing workloads to investing in training, Kelly Tucker, founder and managing director of HR Star, explores how hotels can ease staff stress
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The overlooked lever for maximizing hotel profits
Hotel owners and investors who focus solely on top-line metrics like RevPAR are overlooking the hidden driver of profitability: a data-powered, performance-driven culture where employees are empowered with real-time insights that boost their…
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Hyatt Regency Albert Embankment: Uncovering the Owner’s Secrets and Service Shortfalls
With the Hyatt Regency The Churchill now cutting back the elite breakfast benefit I was looking at some of the other Hyatt properties in London and went down a rabbit hole.
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The High Value of Operating Efficiently
Jeff McConathy of Kasa shares how his lodging brand can employ only four full-time staff members per property and still give guests the hospitable experience they want and deserve.
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If you’re a guest in a hotel, it’s considered common courtesy to treat fellow guests with respect and express gratitude to the hotel staff who strive to make your stay a five-star experience…
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How to keep your guests and staff safe from fire risks
It’s everyone’s worst nightmare in the world of business, where the fire alarms and smoke detectors start to blare and it isn’t a scheduled or mandated drill…
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How to use QR Codes in Hotels as a Marketing or Guest Service Tool, Also after Covid-19
What are QR codes? QR codes (short for Quick Response Code) contain data used to point towards your hotel website or any other form of information you want to provide to your hotel guests.
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Service Robots: A Helping Hand for the Hotel Labor Shortage
With the implementation of service robots, the pain points caused by the hotel labor shortage are mitigated by robotics taking on cleaning and hotel food services, allowing employees to focus more of their time catering to the needs of guests…
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Hotel housekeeping tips and tricks
When crafting the perfect hotel experience for your guests, part of the plan has to include top-notch housekeeping routines…
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Welcome to the Mille Club: Four Figure Luxury
Over the past year, we’ve bolted out from the gates in the aftermath of the pandemic, staying at multiple properties with daily rates in excess of 1,000 dollars, euros, or pounds as part of our consultancy work auditing luxury hotels to improve…
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Hotel Employees Thankful for Panic Buttons
While verbal or physical assaults of a staff member may be rare, those on the receiving end say they are grateful that management and owners care and are prepared
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How Psychological Safety Can Create a Happier, More Resilient Workforce
When team members feel psychologically safe and comfortable bringing their whole selves to work, they are empowered to come up with creative solutions to problems, find new ways to collaborate and communicate…
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Younger employees are attracted to businesses that reflect their own personal beliefs and causes.
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Is Your Hotel Fully Compliant with the RAY BAUM's Act?
If guests are still required to dial a prefix before accessing 911 operators, if your front desk still intercepts these emergency calls, or if your MLTS doesn't deliver the street address, floor number and room number from where the call originates…
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