MICHELIN GUIDE TO UNVEIL FIRST-EVER GLOBAL HOTEL KEY SELECTION ON OCTOBER 8, 2025
The MICHELIN Guide is proud to announce the launch of its first global MICHELIN Key Selection, set to be revealed on October 8, 2025…
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Deanonymize Your Guests to Improve Guest Hospitality Experiences
As I make the rounds conducting hospitality industry training, I sense that more and more hoteliers are truly understanding the difference between “guest service excellence” and “hospitality.”
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'Where is Arabic?' UAE residents push for menus in national language
More young Arabs in the UAE are calling out restaurants and cafés that offer menus only in English. What began as a campaign led by Emiratis concerned about older citizens is now evolving into a broader push by younger residents, who say the absence…
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Social-media-driven designs are “making everything look and feel the same,” say affluent vacationers
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Why hospitality leaders can’t ignore mental health any longer
If the kitchen is on fire, you put it out. So why are we ignoring the psychological distress, burnout and harm happening behind the scenes at our venues, pubs and clubs?
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10 Hotel Truths for 2025 (That Actually Matter)
We’re halfway through 2025, it’s time to call it like it is and hospitality has seen a lot; some great ideas, a lot of noise, and more than a few flops.
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Hotel leaders talk value — and challenges — of proliferating brands
At the NYU International Hospitality Investment Forum, executives and CEOs from Hyatt, G6 Hospitality, Hilton and more shared thoughts on how brands can drive growth, not confusion.
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Food for Thought: Is Traditional Search Dead?
A recent post on LinkedIn declared the end of the search engines as we know them. the list even declared “R.I.P…
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G6 Hospitality’s Sonal Sinha and Agarwal discuss leadership, G6 acquisition
At one point in his life, Ritesh Agarwal had 30 rupees in the bank. Today, as the founder and CEO of OYO Rooms, he is one of the youngest billionaires on the planet.
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Solo travel is on the rise, and hotels are responding
As more people travel alone, hotels are redesigning spaces, enhancing safety, and adding social features to better serve solo guests.
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Silo Culture Is Costing Hotels Real Revenue. Here’s What No One Wants to Admit
One of the most expensive things in hospitality isn’t bad service or a broken AC, it’s internal silos and it’s killing revenue.
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Milan-based Traveltech startup Hotiday announces a €5.5 million capital raise in order to expand its portfolio of European destinations, enhance the range of services offered, establish new partnerships with tourist accommodations, and grow the…
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Will the Human Touch Become the Ultimate Hotel Luxury in an Automated World?
The $50 room service hamburger wasn’t memorable for its Wagyu beef or truffle aioli. What made it extraordinary was the moment it arrived at 2 a.m., delivered to a jet-lagged executive by John, the room service attendant. With a quiet smile, John…
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Disney World Hotels Face Unfortunate Glitch, Locking Hundreds of Out Their Rooms
You’re soaking up the final moments of your Disney World vacation inside of the hotels — the Florida sun on your face, a Mickey waffle in hand, and a morning full of magic ahead. Then, without warning, everything changes. You return to your hotel…
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Global awards launched for hotels welcoming dogs
The Roch Dog Friendly Hotel Awards 2026 will be the first scheme of its kind to benchmark international standards in canine hospitality.
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New laws drive hotels to explore digital ID solutions
As the hospitality industry faces new identity verification regulations across Europe, there is pressure on hotels to adopt digital identity solutions. As Spain’s hospitality industry learned in November, new legal requirements can be challenging…
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Will IKEA’s Hotel blow you away, or send you flat packing?
It’s the biggest furniture company on the planet, with 480 stores, but only one IKEA hotel to its oh-so-recognisable name. Jenni Mortimer heads to Älmhult Sweden to check it out.
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How the hotel sector is bridging the sustainability and financial reporting gap
In a world increasingly defined by climate extremes—simultaneous droughts and floods in Spain, California’s relentless wildfires, record-breaking European heatwaves, and the suffocating effects of global air pollution—the hospitality industry faces…
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