Hotels warned on AI readiness as tools gain traction
Access Hospitality has warned that many hotels are not ready to use artificial intelligence effectively, limiting the value they can get from AI tools.
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Mass data breach on over 100 Dutch hotels hits guests
People with hotel reservations in the Netherlands are being sent convincing fake payment requests by criminals who have obtained their booking details, after a data breach that has hit at least 100 hotels…
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Design Secrets of Immersive Hotels: How the World’s Smartest Stays Pull You Into Their Story
There was a time when a great hotel meant a comfortable bed, a decent breakfast, and a reliable Wi‑Fi connection. That’s no longer enough…
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Sales Equals Speed in 2026 for Hotel Lead Nurturing
We all know the cheetah is the fastest land animal, but do you know what’s the next fastest out on the African savannah? It’s prey.
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Love the scent of your luxury hotel? Buy a bottle and take it home
Luxury travel has a new currency: feeling. Destination still matters but so does the sensation that lingers long after departure. Emotion, not acquisition, now defines the modern travel experience, and hotels are extending that connection beyond…
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How hotels are adapting to the EU and UK Accessibility Laws
The hotel industry is undergoing a structural shift in its digital operations as two major regulatory frameworks take effect across European markets.
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Booking.com breach raises red flags for insurers as travel scams evolve
Data breach exposes customer booking details and opens the door to highly targeted social engineering incidents
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What I Hate About Hotel Tech. Why, in 2026, is the industry still getting the basics wrong
The author argues hotel technology remains frustratingly basic after 20+ years, with Wi-Fi now more critical than hot water for guest satisfaction.
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Hotel Food Waste Crisis: 11 Chains Pledge UN Targets by 2026
Eleven major hotel chains including Accor, Hilton, and Melia commit to halving hotel food waste by 2026, targeting buffet operations as part of UN climate sustainability goals.
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Hotel tech is advancing, but operational impact still lags: Otelier
Otelier has released The 2026 Hotel Operations Index: Progress, Pressure, and the Path Forward, an industry report developed in partnership with hospitality software company Agilysys and cloud business management company Sage…
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Hotels Lying About Toiletry Brands: How Common Is It, And Does It Matter?
I have to say, I really find it disappointing that hotels play these kinds of games, especially over longer periods of time…
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How to Revenue Manage in the Middle of Nowhere
Imagine this: You’re not managing a city hotel. You’re not next to a convention center. You’re not even competing for the same audience as the resort an hour away.
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Accessible Design Talk: How to communicate accessibility clearly
At IHS London 2025, accessibility experts Ed Warner MBE and James Dixon-Box joined Hotel Designs Editor Sophie Harper to explore how hotels can communicate accessible design more clearly – from online information to staff training – and why doing so…
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Why Your Hotel’s “Eco” Rating Might Not Be About Sustainability At All
Imagine this: your hotel has switched to renewable energy, eliminated single-use plastics, and buys local. You proudly display your sustainability credentials online. Yet when guests leave reviews, your “eco-friendliness” rating is mediocre…
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The End of the Hyperlink Economy: How to Take Advantage of the Zero-Click Search?
With the advent of AI Search, Answer Engines and people no longer clicking on Google’s listings because of the answers provided in the Answer Box by Google’s own Gemini AI, how do you structure your marketing in this new zero-click world…
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Hotels are one of the most compelling – and misunderstood – asset classes in commercial real estate.
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Hotel tech: Are hotels getting too smart?
From robot butlers to smart showers, hotels are racing to upgrade their rooms with tech - though not every guest is ready for the upgrade...
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Can ‘fun’ shake up franchising in Asia Pacific?
Ovolo bets its ‘fun’ ethos and unique design can rewrite the rules of franchising in Asia Pacific, but is the region ready for non-conformity?
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