Hotel occupancy falls in the US while room rates rise
Regional performance varied widely, with Los Angeles experiencing significant growth, while Las Vegas faced sharp declines.
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Unpopular opinion: I'm not a fan of hotel breakfasts
It doesn’t bother me if the hotel breakfast is included with my stay or not. Most times, I’d rather eat at a nearby café that’s favoured by locals.
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Forget Hotel Buyouts. The Real Flex Is Booking an Entire Town for Your Event
In Sicily, the small village of Castelmola has inspired well-heeled ballers from around the world to buy them out for ultra-exclusive events.
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The #1 Thing Hotel Sales Teams Overlook When Selling to Meeting Planners
Meeting Planners Aren’t Just Booking Your Ballroom—They’re Booking Your People
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Japan's ancient capital is set to raise its hotel tax by as much as tenfold
The new measures will take effect in March 2026 if approved by the city assembly.
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OYO revises check-in policy, unmarried couples no longer allowed
Leading hotel booking platform OYO has introduced a new check-in policy for its partner hotels. According to the new guidelines, effective this year, unmarried couples are no longer allowed to check in…
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Dis-loyalty: Hotel Perks And Discounts With “No” Loyalty Or Points
Everyone wants you to join their loyalty program these days. From the local coffee shop to the supermarket and what’s clinking in your wallet, loyalty is all the rage.
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The most-satisfied hotel loyalty programs are Marriott Bonvoy globally and Toyoko INN in Japan
J.D. Power Japan conducted a survey on hotel loyalty program satisfaction for global brands and domestic brands in Japan, calculating scores from four factors of ‘member benefits,’ ‘loyalty points,’ ‘app or website’ and ‘information from a hotel.’…
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Jeremy McCarthy: 2024 marked watershed moment for wellness in hospitality
For three decades, the wellness trend in hospitality has been gradually gaining momentum. Yet, according to Jeremy McCarthy – group director of leisure, spa and wellness at Mandarin Oriental – the industry shattered an “atmospheric ceiling” in 2024…
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Should you try a ‘mattress run’? What to know about the hotel-points hack
As the year races to a close, some avid travelers are approaching the finish line of a very niche marathon.
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How hospitality companies are redefining the customer experience
Personalisation, food & beverage, and market research are fundamental to creating hospitality experiences that increase loyalty and revenue.
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Telephones In Hotel Bathrooms? Know Why This Vintage Luxury Has Now Run Out Of Fashion
For travelers in the 1980s and 1990s, having a telephone in a hotel bathroom was considered a hallmark of luxury. Alongside televisions above bathtubs, bathroom phones symbolised an era of opulence. Their presence in five-star hotels was a clear…
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Indian travellers shaping the future of global hospitality: SiteMinder
SiteMinder has revealed that Indian travellers are emerging as the most influential change-driving force in the global hotel industry in its SiteMinder’s Changing Traveller Report 2025, the largest survey globally on accommodation…
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Squeezing revenue beyond hotel rooms - Hoteliers' Discussion
Hoteliers are starting to realise that room rates alone can’t drive the profits they need. As many reach a ceiling when it comes to average daily rates (ADR), there’s a question mark hanging over how to boost the bottom line. It has to come from…
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Hotel Success Today – The GM Factor
Good Vibes: When you first walk into a hotel lobby do you get a sense of the hotel? A sense of positive or negative vibes. I have seen both lately and I firmly believe it starts with the Hotel General Manager – not rocket science…
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